Customer Journey Expert - Customer Data – Role & Mandate Management

REQ-10098487
15/07/2025
Customer Journey
Bruxelles, Belgique
ING Bank

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A day in the life of a CJE in role management

Our Value Space specialises in offering customer friendly ways to manage who has access on their accounts (think about a parent accessing their children account, or an accountant working for a company).

You’ll provide our business customers with digital and user-friendly mandate management tools
You will shape the digital evolution of our mandate processes and other processes that we also own (such as Audit letters, RIB, company mergers & acquisitions,...)
You will lead the way to a more efficient, user-friendly & safe banking environment

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

Experience with leading/contributing to end to end IT projects and/or process improvements exercises (example: using lean management)
Minimum 5 years of working experience, of which minimum 2 in one or more of the following domains: digitalization, business analysis, marketing, project management and/or data analysis
Ability to organize your own work in function of team priorities.
Persuasive & good communicator, adapting your message on your audience.
A can-do and proactive attitude, and strong customer focus
A process knowledge on mandates or roles is a plus but not mandatory.

As a CJE in our squad, you will have the opportunity to:

Act as a product manager: Monitor, design and improve customer journeys.
Act as a project manager: Lead end-to-end digitalization projects and new-to-market services together with solution architects and the development team.
Act as a gate keeper: Ensure that the whole bank consumes and uses the mandates correctly all in compliance with our and regulatory requirements
Furthermore, within the Digital Business Banking department, you can count on a range of opportunities to invest in your personal and professional growth with:
- A role at the heart of the bank’s strategy: mandate management is involved in every important step for our customers journeys and we are redefining entirely how companies are interacting with ING
- A rich offering in courses and trainings, both on technical and soft skills
- Challenging projects & a steep learning curve

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Questions? Just ask
Sofie HELLINCKX

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Chez ING, nous voulons libérer tout le potential de nos collaborateurs, grâce notamment à une culture inclusive où tout le monde peut se développer et avoir un impact sur nos clients et sur la société. Nous veillons à ce que la diversité, l'équité et l'inclusion soient prioritaires. En tant qu'employeur souscrivant au principe de l'égalité des chances, nous ne tolérons aucune forme de discrimination, qu’elle soit liée à l'âge, au sexe, à l'identité sexuelle, à l'origine culturelle, à l'expérience, à la religion, à la race, à l'origine ethnique, au handicap, aux responsabilités familiales, à l'orientation sexuelle, à l'origine sociale ou à tout autre statut protégé par la législation. Si vous avez besoin d'aide lors du processus de candidature et/ou d'entretien, veuillez contacter le (la) recruteur(se) du poste concerné. Nous serons heureux de vous accompagner pour garantir un processus équitable et accessible. Apprenez-en plus sur notre engagement en faveur de la diversité, de l’inclusion et de l’appartenance.