FCFP Global Quality Management Quality Specialist (Retail BE)

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We are looking for specialists to support quality activities for FCFP Global Quality Management.

The mission of Quality Management in the 1st Line of Defense is to ensure sustainable quality of TM, CDD and Screening process, as well as its consistency and efficiency. This is achieved by the performance of objective assessment to determine how accurately the investigation/review fulfils the relevant requirements and addresses potential FEC/CDD related risks across global operations that is intended to prevent financial-economic crime from entering the financial system and thereby damaging the integrity of and confidence in the financial system.

The Quality Review (QR) department has several main tasks, including:

• Determining and performing first-line quality checks, which consists of random sampling and thematic reviews.
• Performing First Line Monitoring. This consists of checking the quality of the processed files of the various departments and locations, and reporting on them.
• The analysis of common problems or shortcomings.
• Devising, expanding and/or implementing initiatives to improve quality (continuous improvement);

Your role

As a Quality Review specialist, you carry out the first-line quality checks, which consists of random sampling and thematic reviews.

First-line quality checks means that you periodically check against the work instructions whether the work processes in the various departments within the Global FCFP Centers are carried out correctly. You link the findings back to the analysts, QC and leads with the aim to improve and safeguard the quality of the various Circles. In addition, quality improvement sessions are organized for this purpose.

In addition, you prepare the necessary management information/periodic reports and give input for improvements in processes, work instructions and data quality. Of course, you are also involved in the (continuous) improvement of our own work.

We are looking for you if you:

• Have minimum 3 years’ experience in AML/ CDD/ KYC in roles like CDD/KYC/TM Analyst, Quality Control, Quality Assurance, and/or Subject Matter Expert.
• have at least 6 months experience conducting Quality Reviews is preferred (but not required),
• Understanding of key regulations (FEC, ESR, FATCA, CRS) and their respective effects on the operational landscape of KYC and/or expert skills in conducting effective CDD investigations, including in data and transaction analysis, research and documentation,
• Have expert understanding of how money laundering, terrorist financing and tax evasion are executed, why, the differences between them and their impacts,
• Academic level and preferably a certification in FEC, FATCA, CRS, ESR or AML expertise areas or willingness to achieve those certifications. (existing certifications are a plus)
• Have developed understanding of the global financial system and banking as well as the regulatory environment and the impacts of non-compliance,
• Complete tasks and achieves results in an efficient, timely and high-quality manner, with a focus on execution and delivery of targets and KPIs,
• Show openness to change and altering behaviors to work effectively when faced with new information, a changing situation and/or environment,
• Strong organizational and cultural sensitivity. Ability to successfully work remotely in multiple countries and ensure different cultures will work together as one team: taking into account different cultures, languages and time zones etc.
• Have an ability to identify problems, analyzing key information and making connections, to find appropriate solutions,
• You are fluent in English, reading and writing.

Your responsibilities:

• Performing Quality Review across CDD functions,
  • explorative review: aimed at discovery of potential quality deficiencies in a population,
  • targeted review: to look for specific gaps,
  • analyzing feedback on quality coming from Quality Assurance, Compliance and other sources,
• Determining focus areas for Quality Review and CDD process opportunities,
• Performing root cause analysis for the quality gaps, common errors identified and proposing potential improvements, preventive and mitigating measures,
• Maintaining regular working relations with Processing Unit contacts e.g. Leads, SMEs, etc. to perform in-depth root cause analysis,
• Preparing reports on the outcome of analysis and ensuring feedback loop with the specific Processing Unit to agree on the outcomes,
• Organizing lessons learnt and facilitating knowledge sharing sessions with Processing Units or the SME Community,
• Supporting with project management activities related to quality, reporting, maintaining the team SharePoint, forms and trackers,
• Creating and updating reporting for various Governance forums, updating of Quality Review workplace instructions whenever needed,
• Giving and asking for constructive feedback,
• Partnering with local organizations and Global teams to understand relevant regulatory requirements, quality opportunities, challenges, needs, gaps.