Compliance Manager – Advisory (Investigation, Breach and Dispute Resolution) - 12 months Fixed Term Contract

ING is proud to be recognised as Australia’s most recommended bank.  We pride ourselves on being prudent, honest and responsible in all that we do and in this role as Compliance Advisor you’ll provide SME advice, challenge, support, and undertake investigations and assessments of potential breaches and serious complaints across ING Australia.

You’ll be joining ING during an exciting period of our growth in Australia, as we continue to consolidate our position as Australia’s most trusted bank.  In this role, you’ll support Compliance in pro-actively developing, managing and maintaining a best practice compliance framework, and enhancing systems and processes to ensure that ING is compliant by desire and design.  The Compliance function requires independence and professional discipline foremost. But it also encourages creativity, including the ability to think outside the box, which results in innovative or alternative approaches when advising business on complaint solutions.

You’ll love this role and be highly successful if you enjoy a ‘hands on end to end role’ where you will have the ability to communicate with business stakeholders, build strong rapport, and assist the business embed a strong compliance culture and practices as part of day to day business operations using your high level understanding of relevant legal, regulatory and industry code requirements and the ability to advise relevant stakeholders on compliance obligations and policies.

What you’ll do

• Investigating potential breaches and serious complaints; interpret and assess compliance with applicable obligations; and prepare written assessments and recommendations to senior stakeholders regarding potential breaches, control gaps, and remediation actions
• Conducting targeted compliance risk and policy reviews and implement any necessary changes in the framework
• Working alongside and providing assistance to other Compliance Managers where you’ll take the lead in specified compliance activities at times of competing priorities
• Championing a risk and compliance culture within the business
• Advising stakeholders on new and upcoming regulatory changes and assess business impacts
• Working in a fast paced environment, operating in an environment that is subject to continual change and improvements to processes (and controls)

• What we’re looking for
• Knowledge of Australian legal, regulatory and industry code obligations relevant to credit products and services (home/business loans, personal loans, and credit cards).
• Ability to consider alternative solutions to a problem while maintaining compliance with regulatory requirements
• A minimum of 3 years compliance experience in the financial services industry (ideally banking) with at least 1 year of dedicated experience in investigation, breach assessment and/or complaints handling OR equivalent experience in a law firm or consultancy.
• Ability to handle confidential information in a mature and professional manner with the ability to handle a variety of tasks simultaneously
• Broad retail and wholesale banking product knowledge (highly advantageous)

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on an approved sustainability activity 

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. 

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. 

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. 

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.  

Sound like the kind of place you’d feel at home? We’d love to hear from you. 

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

Need more?
Contact Mark Montgomery on mark.montgomery@ing.com

Applications close 29th May 2025

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