Executive Assistant to Head of Retail Banking

At ING Australia, we're committed to fostering a culture of inclusivity and innovation, where you’ll have the support and resources you need to thrive. Join us and take the first step toward building a career as exceptional as you are.

We’re on the lookout for an experienced Executive Assistant to provide high-level support to our Head of Retail.

In this pivotal role, you’ll be at the heart of the Retail function—managing complex calendars, coordinating international travel, preparing high-quality presentations, and ensuring smooth governance through effective meeting planning and documentation. You’ll also play a key role in nurturing team culture, supporting leadership communications, and collaborating with both local and global stakeholders.

Our ideal candidate is someone who thrives in a fast-paced environment, excels at managing competing priorities, and brings a proactive, solutions-focused mindset to everything they do.

What you’ll do

• Manage busy calendars and inboxes to ensure the Head of Retail is well-prepared, organised, and focused on key priorities.
• Coordinate meetings and governance processes, including preparing agendas, taking minutes, and tracking follow-ups for leadership meetings and town halls.
• Create high-quality presentations and reports with strong attention to detail and a professional finish.
• Organise international and domestic travel, including detailed itineraries and logistics for visiting global executives.
• Support the Retail Leadership Team by helping drive alignment, communication, and operational efficiency across the business unit.
• Plan and deliver team events and cultural initiatives that reflect ING’s values and contribute to a positive, engaged workplace.

What we’re looking for

• Extensive experience (10+ years) as an Executive Assistant supporting C-suite leaders, ideally within banking or financial services.
• Strong organisational and time management skills, with the ability to juggle multiple priorities and meet tight deadlines.
• Excellent written and verbal communication skills, with a professional and discreet approach to handling confidential matters.
• High level of proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and collaboration tools like Teams.
• Proven ability to build strong relationships across all levels of an organisation, both locally and globally.
• A proactive, flexible and solutions-focused mindset, with a genuine interest in supporting leadership and contributing to a positive team culture.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. And because we want you to shine, let us know if you need any adjustments to the recruitment process by emailing rachel.yuen@ing.com. 

We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia's most recommended bank according to RFi XPRT Survey, February 2021 - July 2021 (n = 31,903) when compared to customers of 20 other banks operating in Australia.

Need more?
Rachel Yuen rachel.yuen@ing.com

Applications close Tuesday 1 July 2025

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