Senior Business Analyst - Payments

At ING Australia, we believe that your individuality is what makes you stand out from the crowd. That's why we offer a career that's as unique as you are. With a global scale, inclusive culture, and cutting-edge technology at your fingertips, you'll have everything you need to become the best version of yourself.

The Senior Business Analyst - Payments is part of the Payments Tribe in ING and is a member of the Core Banking Program to define and execute on the Business Design and Strategy for the Program to deliver on intended program outcomes.

The candidate will have the opportunity to work on a large-scale transformative program and be responsible for ensuring that Payment business requirements are clearly interpreted into language that is easily understood by both a business and technical audience.

What you’ll do …

• Work closely with business stakeholders, Solution Architects, Product Owners, Service Designers, and Customer Journey Experts to define and validate future-state business processes and requirements.

• Elicit, document, and maintain traceable business and regulatory requirements, ensuring alignment with IT strategy and business objectives.

• Ensure proposed IT solutions meet business needs by collaborating with architects and technical SMEs, exploring feasible alternatives when necessary.

• Assist in the development of user stories, support development teams during implementation, and provide guidance during integration and UAT testing.

• Design efficient, low-touch business processes that incorporate risk and regulatory requirements by design.

• Act as a liaison between business units and delivery teams, offering ongoing support for product, system, and process-related queries.

What we’re looking for…

• In-depth knowledge of the Australian Payments landscape (Direct Entry, BPAY, NPP, SWIFT) and hands-on experience in large-scale banking transformation programs.

• Skilled in capturing, refining, and managing business requirements, designing efficient processes, and aligning them with strategic goals in complex environments.

• Proven ability to work in Agile and hybrid delivery models, collaborating effectively with stakeholders including Product Owners, Architects, and Customer Journey Experts.

• Experienced in reviewing technical solutions for business fit, managing risks and issues proactively, and ensuring traceability and prioritization of requirements.

• Excellent verbal and written communication skills, with the ability to build strong relationships and ensure shared understanding across diverse delivery teams.

What’s in it for you?

• Discounted ING Health Insurance.

• An additional Rest Day to support your wellbeing.

• An IMPACT Day to volunteer on approved sustainability activity.

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. And because we want you to shine, let us know if you need any adjustments to the recruitment process by emailing Saikat.dastidar@ing.com

We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Sound like your kind of vibe. We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia's most recommended bank according to RFi XPRT Survey, February 2021 - July 2021 (n = 31,903) when compared to customers of 20 other banks operating in Australia.

Need more?

Saikat.dastidar@ing.com

Applications close on 10 Aug

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