Officer / Senior Officer, Branch Operations

REQ-10092566
21/03/2025
Customer Loyalty
Hong Kong
ING Bank

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ING Bank

ING Bank covers Wholesale and Retail Banking in Asia Pacific. Our Wholesale Banking business is present and active in 11 major economies in the Asia Pacific, namely China, Hong Kong SAR, India, Indonesia, Japan, Philippines, Singapore, South Korea, Taiwan and Vietnam.

Job Overview

The candidate will be responsible for handling daily routines of back office functions including account management and control, account documentation review, customer and account static data maintenance, loan transactions, treasury and financial market deals, outward and inward remittance, prepare reports for local management and regulator. Besides, he/she will perform regular drill tests as initiated by HKICL. He/she may need to handle ad-hoc / special projects assigned by team head.

Key Responsibilities

To perform maintenance of customer and account static data in local system.
To review daily / monthly reports relating to dormant account list for team head’s approval.
To maintain updated account record and specimen signature of clients in local system.
To participate in the annual drill arranged by HKICL. To handle the cheques received from clients or internal department.
To prepare audit confirmation on account balance, loan and FM outstanding.
To prepare monthly reports for dormant account and to seek front office’s approval if dormant fee is to be waived, otherwise prepare the letter for collecting dormant fee.
To review account opening document for on-boarding client as well as for change of authorized signatories / directors for existing client.
To circulate daily overdraft reports to respective front office, risk management and team head for approval.
To check the completeness of monthly and daily bank statements and distribute to respective front office.
To arrange approval for loan drawdown / rollover and to perform loan call back.
To validate the payment instruction received from client.
To monitor customer related incoming remittance.
To seek approval from respective front office if there is any discrepancy in the incoming SWIFT message. To participate in the annual BCP drill.
To follow up with Hub Processing Centre to ensure that all daily transactions are completed.
To prepare the monthly reports for local management and regulator ie. RMB Return, DPS, unlink HKTR reporting etc.
To handle general enquiries or special cases received from internal and external parties i.e. Official Receiver’s Office, Hong Kong Police Force, Hong Kong Association of Banks, Hong Kong Monetary Authority etc.

Special Duties

Participate in ad-hoc/special projects i.e. UAT of new internal or external system enhancement or new system development assigned by the team head.
FATCA and CRS annual account reporting validation exercise as assigned by the team head. Assist the line managers in the planning, testing, giving supports in the projects.
Give supports to other teammates in case of need.

Key Competencies

Minimum 5 years related experiences in Operations settlement covering at least two areas: (i) loan administration (ii) customer services (iii) remittance (iv) account opening.
A tertiary education with major in banking/ Finance is preferred.
Good organizational ability and with a keen eye for details.
Good written and spoken English and Chinese (mandarin)
Independent, strong self-motivation and able to work under pressure in tight deadlines.
A good team player with positive attitude.
Good communication skills.

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Questions? Just ask
Syeulgi Choi

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Chez ING, nous voulons libérer tout le potential de nos collaborateurs, grâce notamment à une culture inclusive où tout le monde peut se développer et avoir un impact sur nos clients et sur la société. Nous veillons à ce que la diversité, l'équité et l'inclusion soient prioritaires. En tant qu'employeur souscrivant au principe de l'égalité des chances, nous ne tolérons aucune forme de discrimination, qu’elle soit liée à l'âge, au sexe, à l'identité sexuelle, à l'origine culturelle, à l'expérience, à la religion, à la race, à l'origine ethnique, au handicap, aux responsabilités familiales, à l'orientation sexuelle, à l'origine sociale ou à tout autre statut protégé par la législation. Si vous avez besoin d'aide lors du processus de candidature et/ou d'entretien, veuillez contacter le (la) recruteur(se) du poste concerné. Nous serons heureux de vous accompagner pour garantir un processus équitable et accessible. Apprenez-en plus sur notre engagement en faveur de la diversité, de l’inclusion et de l’appartenance.