Digital Learning Expert

Working in this role, you will be responsible for shaping the future of Retail learning at ING, setting the standard for a digital learning experience and aligning across a complex stakeholder group to deliver a consistent, best-in-class experience at Enterprise level.

You will be working closely with the Global Retail Academy Lead, a senior leader learning steerco, leads of 10+ global (business) Academies, CPS learning team, all country and domain experts and learning teams. Also, you will work independently with full end-to-end ownership of your projects.

In this role, you'll get to:

• Own the design and development of a significantly upgraded ING digital learning experience- a key enabler to effective business-driven upskilling and reskilling. Implement in the new global Retail Academy; including delivering learning design standards, brand alignment, user interface, consistent evaluation framework, data infrastructure and reporting.

• Develop and maintain a clear and up-to-date curriculum/portfolio, including clear access to and communication in the appropriate learning technology. Manage the content design, development and/or curation process, in line with quality standards, coordinating work of stakeholders involved 

• Steer the implementation of global learning technology stack. Define business requirements for new technology and advise on technical requirements, including complex data infrastructure to drive more personalised learning experience and integration with talent management, performance management and career development. Effectively manage vendor relationships to ensure value for money

• Ensure full adoption of new learning standards and fully optimised new learning investments, including owning, designing and delivering tailored upskilling programs. Accountable for digital learning reporting, data analysis and evaluation, to steer interventions and provide clear, relevant insights on results.

• Provide specialist learning advice across domains, countries & academies, leveraging global frameworks and standards, assessing & resolving complex or contentious queries and issues and enabling others to take appropriate actions.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. Essential for the role are:

• +5 years of significant and comprehensive job related experience within HR / Learning & Development, ideally in a corporate matrix organization environment and learner centric digital learning & development roles.

• Ideally first experience in the banking industry / with a focus on digital learning experiences in the field of customer experience, digital sales or online marketing

• End to end understanding of linkage between business strategy, capabilities, integrated talent practices and impact.

• Energetic and creative mind with instructional design skills / proven experience in design and development of blended learning programs

• Strong analytical skills and proven experience in visualizing data and making data driven decisions

• Experience with enterprise level learning solutions, skills models and their practical application, and industry leading learning platforms, technologies, tools. In-depth understanding of external regulation, and industry best practices. Experience with Accessibility standards for digital learning is a plus (or commitment to learn, as ensuring accessibility of learning for all is critical for ING).

• Strong project management skills; proven experience creating impact via companywide projects across global locations.

• Fluent in English (both verbally and written) C1 level

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://careers.ing.com/en/benefits-NL.

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• A salary indication 5.212 – 8.388 EUR based on 36 hours per week.
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.