Chapter Lead - Test, Change/Release and Observability Engineering

Tribe SRE and Engineering Excellence is a tribe within Engineering and Reliability enabling ING to enhance reliability, quality and efficiency in the Software Development Life Cycle through practices and tools, which are embedded in the One Engineering System. SRE and Engineering Excellence drives a culture of engineering excellence - grow craftsmanship, be a magnet to attract and retain engineering talent and enable engineers to solve business problems.

The team

Test, Change and Observability(TCO) Engineering area combines three distinct capabilities described independently. This creates a basis to further establish and embed the implementation and practices. The three capabilities are:

Test Engineering

Test Engineering provides comprehensive testing practices and tools to ensure high-quality software, reducing the risk of defects and failures. Early detection and resolution of issues reduce the cost of fixing bugs and maintaining the software.

Change and Release Engineering

In Change and Release Engineering, the focus is on streamlining and automating processes for bringing our software to production with the highest quality and minimal risk. This also includes the development of a change and release practice.

Observability Engineering

In Observability Engineering, observability is ensured through standardising engineering practices and tool integration creating transparent observable systems based on their internal state. This transparency enables teams to respond promptly to prevent incidents and minimize MTTR if an incident occurs. Observability Engineering ensures systems operate smoothly and efficiently, minimizing downtime and performance issues through proactive monitoring, anomaly detection, and capacity management. Additionally, it ensures effective capacity planning building on capacity management and forecasting practices and provides valuable insights that inform strategic decisions and optimize operations with comprehensive metrics, logs and traces

Roles and responsibilities

Initial focus will be to lead a chapter of 10 peoples who work on development of ING’s global Test, Change, Observability strategy & ensure implementation across global platforms &services, global supporting tooling and entities.

• Action beats planning: You are in this role also a hands-on engineer and a part-time squad member and continue to apply your specific expertise at least one of the practices with the area

• Stay orange:  Operate in strong cooperation with involved Enterprise Architects, Site reliability engineering community and other stakeholders

• Strong continuous learning and continuous improvement mind set: Encouraging and facilitating people in the chapter to continuously develop themselves, both personally and within their area of expertise, so that they remain up-to-date in their field of expertise. 

• Grow your people: You are the lead for performance management, training plans, remuneration and daily people management for your chapter. You ensure the tribe and squads have the right people and skills and develop the members of your chapter

• Being reliable together: Focus will be on reliability of our critical business services (critical chains/global services with biggest availability issues- getting everything in place from availability of the critical service, chain monitoring/tracing to monitoring & alerting for critical components/applications)

• Continuous Learning: Exhibit a curious mindset and continuous learning mindset to keep evolving her/him(self) and for others within chapter

Responsibilities:​

• Supporting in shaping the TCO landscape: Supports defining and executing the long-term area roadmap with stakeholders like architects and leadership, aligning with the company’s objectives for system reliability, scalability, and operational efficiency

• Cross-Functional Leadership: Working closely with platforms teams in testing, change and release and observability, local SRE teams, and application teams to embed global standards and practices into every layer of system design and development

• Maturing TCO landscape: Support your team to enable stream aligned feature teams to come to the right level by assessing the maturity of various practices, including identifying the gaps in current delivery and needs.

• Engineering direction and Leadership: Help and lead your team drive the adoption of best practices related to Test, change and observability across the organization

• Mentorship & Training: Act as a mentor and coach for engineers across cross-functional teams

• Advocacy of Practices: You are preferably an advocate of one of practices and are able to advocate this to community of SRE engineers across ING.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• A degree in computer science or a comparable education on an academic level

• 10+ Years in software engineering / IT operations and/or software architect and experience in leading and coaching a team of 5+ engineers as Engineering manager or a lead

• Knowledgeable about technology in all levels in the technology stack (from infrastructure to front-end, from CI/CD to observability tooling) with expert knowledge on Test, change and observability engineering

• Hands-on experience on one or more levels (e.g., infrastructure & back-end development and/or observability and/or test tooling and/or CI/CD tooling)

• Excellent team player in an international team, quality focused, service oriented, eager to learn

• You are able to discuss with your stakeholders and product owner about features and stories and can translate these into software with real business value

• Strong analytical skills.

• You are able to lead and inspire a group of senior engineers on subject matter.

• Excellent oral and written English skills

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at Benefits in the Netherlands

• The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.