Customer Journey Expert

ING Hubs Poland is hiring!

We are looking for you, if you:

• have proven experience as a Product Manager or similar role,
• have strong understanding of product lifecycle management,
• have an excellent communication and presentation skills,
• have ability to work effectively with cross-functional teams,
• have strong problem-solving skills and attention to detail.

You'll get extra points for:

• degree in Business, Marketing, Engineering, or a related field is preferred,
• experience with Agile methodologies, previous 1-3 years CJE is proffered,
• knowledge of software development and web technologies,
• familiarity with data analysis and reporting tools.

Key Responsibilities:

• conduct market research to identify customer needs for each country,
• define product vision and strategy, and create detailed product roadmaps for unified service portal,
• preliminary design skills to map out simple flows and product improvement,
• collaborate with engineering and senior stakeholders to ensure successful product development and launch,
• translate business requirements to detailed product feature and prototypes,
• monitor and analyze product performance and customer feedback to inform future product development,
• work with communication teams to raise awareness for new product launch, and ensure a smooth onboarding for all customers.

The role naming convention in the global ING job architecture will be “Customer Journey Expert - Universal III”