Global M365 Exchange Engineer

REQ-10096253
22/05/2025
IT Engineering
Makati City, Philippines
ING Hubs

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Key Responsibilities

Provide expert support for Exchange Online environments across multiple domains.
Maintain and improve email system performance, resolve issues, and ensure reliable service access.
Collaborate with IT security to implement email security measures and compliance policies.
Automate deployment processes using PowerShell and Azure DevOps pipelines.
Monitor and implement compliance with security protocols (SPF, DKIM, DMARC) and standards.
Partner with vendors like Microsoft and communicate with product teams to stay ahead of changes.
Develop long-term improvements in email services by simplifying and strengthening the systems.
Actively contribute to automation, documentation, and the resolution of email-related incidents.
Share in the responsibility for solving 3rd line issues and participate in standby service rotations

Key Capabilities/Experience

Exchange Online Management: Experience in managing Exchange in enterprise-scale environments with multiple email domains.
Automation Expertise: Proficiency with PowerShell scripting and CI/CD pipelines via Azure DevOps.
Security & Compliance: Deep understanding of email security protocols and Microsoft 365 compliance standards.
Process Knowledge: Familiarity with IT outsourcing and governance across multiple external/internal parties.
Problem-Solving Skills: Ability to resolve complex issues and continuously improve email systems.
Collaboration: Proven ability to work with global teams, product owners, and external partners.
Attention to Detail: Meticulous approach to compliance, documentation, and quality assurance.

Minimum Qualifications

Educational Background: Bachelor’s degree in information technology, Computer Science, or a related field.
Experience: Minimum of 5 years of work experience on the related role
Technical Knowledge: Strong understanding on different digital workplace tools.
Problem-Solving Skills: Ability to identify potential risk and develop effective solutions to mitigate them.
Certifications: Relevant certifications on M365 related to Exchange Online is a plus.

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