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Global M365 Exchange Engineer

  • REQ-10096253
  • 22/05/2025
  • IT Engineering
  • Makati City, Filipijnen
  • ING Hubs


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Key Responsibilities

  • Provide expert support for Exchange Online environments across multiple domains.
  • Maintain and improve email system performance, resolve issues, and ensure reliable service access.
  • Collaborate with IT security to implement email security measures and compliance policies.
  • Automate deployment processes using PowerShell and Azure DevOps pipelines.
  • Monitor and implement compliance with security protocols (SPF, DKIM, DMARC) and standards.
  • Partner with vendors like Microsoft and communicate with product teams to stay ahead of changes.
  • Develop long-term improvements in email services by simplifying and strengthening the systems.
  • Actively contribute to automation, documentation, and the resolution of email-related incidents.
  • Share in the responsibility for solving 3rd line issues and participate in standby service rotations

Key Capabilities/Experience

  • Exchange Online Management: Experience in managing Exchange in enterprise-scale environments with multiple email domains.
  • Automation Expertise: Proficiency with PowerShell scripting and CI/CD pipelines via Azure DevOps.
  • Security & Compliance: Deep understanding of email security protocols and Microsoft 365 compliance standards.
  • Process Knowledge: Familiarity with IT outsourcing and governance across multiple external/internal parties.
  • Problem-Solving Skills: Ability to resolve complex issues and continuously improve email systems.
  • Collaboration: Proven ability to work with global teams, product owners, and external partners.
  • Attention to Detail: Meticulous approach to compliance, documentation, and quality assurance.

Minimum Qualifications

  • Educational Background: Bachelor’s degree in information technology, Computer Science, or a related field.
  • Experience: Minimum of 5 years of work experience on the related role
  • Technical Knowledge: Strong understanding on different digital workplace tools.
  • Problem-Solving Skills: Ability to identify potential risk and develop effective solutions to mitigate them.
  • Certifications: Relevant certifications on M365 related to Exchange Online is a plus.
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