Head of Business Insight & Data Analytics

REQ-10106772
09/01/2026
Customer Journey
Bruxelles, Belgique
ING Bank

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The head of Business Insight & Data Analytics will drive data-driven decision-making across Business Banking. This role focuses on building a robust analytics ecosystem, fostering innovation, and ensuring business continuity through advanced knowledge management. The ideal candidate combines strategic vision with hands-on expertise in analytics, AI, and stakeholder engagement, while leading a high-performing team of experienced analysts.

Key Responsibilities

Lead a Team of 12 Data Analysts

Provide strategic direction, coaching, and performance management to a team of professionals.
Foster a culture of collaboration, innovation, and continuous learning.

Data-Driven Lead Management

Design and implement frameworks to optimize lead generation and conversion using advanced analytics.
Ensure actionable insights drive sales prioritization and effectiveness.

Center of Expertise for Power BI

Establish and manage a centralized hub for Power BI best practices, dashboards, and training.
Promote self-service analytics and empower teams with intuitive reporting tools.

Innovation & AI Enablement

Drive adoption of AI and machine learning to enhance predictive analytics and customer insights.
Identify emerging technologies to boost efficiency and competitive advantage.

Strategic Prioritization

Collaborate with senior management to align analytics initiatives with business priorities.
Balance strategic projects with operational support across multiple teams.

Knowledge Management & Business Continuity

Develop and maintain a knowledge repository to ensure continuity and reduce operational risk.
Implement processes for capturing, sharing, and updating critical business intelligence.

Stakeholder Liaison

Act as a key liaison with internal stakeholders in Belgium & the Netherlands to enhance knowledge sharing and collaboration.
Foster cross-border alignment to strengthen analytics capabilities and business insights.

Qualifications

Proven experience in data analytics leadership, preferably in financial services.
Expertise in Power BI, data visualization, and dashboard development.
Strong understanding of AI/ML applications in business contexts.
Exceptional stakeholder management and ability to prioritize at senior levels.
Experience in knowledge management systems and business continuity planning.

Core Competencies

Strategic thinking with operational agility.
Strong communication and collaboration skills.
Ability to lead cross-functional teams and drive cultural change toward data-driven decision-making.

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Questions? Just ask
Sofie HELLINCKX

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Chez ING, nous voulons libérer tout le potential de nos collaborateurs, grâce notamment à une culture inclusive où tout le monde peut se développer et avoir un impact sur nos clients et sur la société. Nous veillons à ce que la diversité, l'équité et l'inclusion soient prioritaires. En tant qu'employeur souscrivant au principe de l'égalité des chances, nous ne tolérons aucune forme de discrimination, qu’elle soit liée à l'âge, au sexe, à l'identité sexuelle, à l'origine culturelle, à l'expérience, à la religion, à la race, à l'origine ethnique, au handicap, aux responsabilités familiales, à l'orientation sexuelle, à l'origine sociale ou à tout autre statut protégé par la législation. Si vous avez besoin d'aide lors du processus de candidature et/ou d'entretien, veuillez contacter le (la) recruteur(se) du poste concerné. Nous serons heureux de vous accompagner pour garantir un processus équitable et accessible. Apprenez-en plus sur notre engagement en faveur de la diversité, de l’inclusion et de l’appartenance.