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CRO (Conversion Rate Optimization) Expert – B2B – Brussels



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Your Role & Work Environment

As a CRO Expert, you are the driving force behind our digital sales and customer growth acceleration. You transform data into action, experiments into breakthroughs, and friction into seamless experiences. In a fast‑moving digital landscape, you orchestrate meaningful improvements across our sales funnels — from the very first click to the final sale – to push up conversion rates.

In this role, you will be working in Easy Banking, our Digital Sales B2B team driving growth for our Self-employed & Micro companies in Belgium. This is an exciting segment, with a focus on start-ups and entrepreneurs – the backbone of our economy and future growth.


Your Key Responsibilities

Conversion & Experimentation

  • Build and own a bold CRO roadmap that pushes boundaries and challenges assumptions – across digital onboarding & account opening, financing, and payment solutions.

  • Run high‑impact A/B and multivariate tests using Adobe Target.

  • Spot funnel drop‑offs instantly and turn insights into tangible conversion wins.

  • Translate results into crisp, actionable recommendations that inspire squads to move fast.

Funnel Optimization & Analytics

  • Dive deep into Adobe Analytics to decode user behaviour and uncover growth opportunities.

  • Track the full funnel — from click to sale — and steer optimizations where they matter most.

  • Own CRO KPIs and tell the story behind the numbers: conversion rate, start rate, drop‑offs, CPA and beyond.

Content, UX & SEO Enhancements

  • Hunt down friction and elevate every step of the customer journey.

  • Boost landing‑page and sales‑flow performance through sharp UX, smart content and SEO‑savvy improvements.

  • Spot new capabilities and innovations that push our digital sales engine forward.

Collaboration & Best Practice Sharing

  • Partner daily with Sales colleagues, Marketeers, Content and UX experts and the Product teams who share your ambition to grow.

  • Turn CRO best practices into team standards and raise the bar across the organisation.

  • Experiment with new audiences, traffic drivers and creatives to fuel acquisition efficiency.

We Look For

  • A creative, data‑driven optimizer who thrives on experimentation and continuous learning.

  • A challenger of the status quo who brings fresh energy to every digital journey.

  • 5+ years of experience in CRO, digital marketing, analytics or e‑commerce.

  • B2B expertise / background is preferred, but not a must.

  • Expertise in Adobe Analytics, Adobe Target and structured experimentation.

  • Strong grasp of UX, digital behaviour and SEO fundamentals.

  • A collaborative mindset and ease working in an agile, international environment.

  • Master’s degree or equivalent experience.

  • Fluency in Dutch or French and English.

We Offer You

  • A role with real impact in a rapidly evolving digital ecosystem.

  • Challenging work and endless opportunities to grow.

  • A dynamic, informal culture supported by passionate colleagues.

  • An agile environment where ideas matter more than hierarchy.

  • A flexible and empowering hybrid work model.

We redefine banking. What about you?

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Questions? Just ask
Karolina Pierog

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Chez ING, nous voulons libérer tout le potential de nos collaborateurs, grâce notamment à une culture inclusive où tout le monde peut se développer et avoir un impact sur nos clients et sur la société. Nous veillons à ce que la diversité, l'équité et l'inclusion soient prioritaires. En tant qu'employeur souscrivant au principe de l'égalité des chances, nous ne tolérons aucune forme de discrimination, qu’elle soit liée à l'âge, au sexe, à l'identité sexuelle, à l'origine culturelle, à l'expérience, à la religion, à la race, à l'origine ethnique, au handicap, aux responsabilités familiales, à l'orientation sexuelle, à l'origine sociale ou à tout autre statut protégé par la législation. Si vous avez besoin d'aide lors du processus de candidature et/ou d'entretien, veuillez contacter le (la) recruteur(se) du poste concerné. Nous serons heureux de vous accompagner pour garantir un processus équitable et accessible. Apprenez-en plus sur notre engagement en faveur de la diversité, de l’inclusion et de l’appartenance.

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