Design & Research - Internship

REQ-10107317
04/02/2026
Trainee
Bruxelles, Belgique
ING Bank

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What the student will do:

You’ll help co‑create digital products and services that set trends and impact millions of customers.
You’ll collaborate closely with UX Designers, Content Designers, UX Researchers, product teams, and IT, so that our solutions are intuitive, inclusive, and aligned with real customer needs.
You’ll work in an agile, multidisciplinary setup, contribute to small and more complex initiatives across mainly the Private Individuals domains such as Daily Banking, Investments, Insurance, Loans and Mortgages

Core activities (aligned to the key objectives of ING Belgium):

Interaction design: map user journeys and information architecture; create product and service journeys, wireframes, and clickable prototypes in Figma; contribute to design reviews; help prepare and run usability tests; factor accessibility (WCAG) into designs.
Content design: write and iterate UX copy, apply ING’s verbal identity guidelines, and collaborate with UX Designers to ensure content clarity, consistency, and inclusivity across journeys.
User research: support and perform user research activities: planning sessions, recruiting participants, note‑taking/moderation, synthesizing insights, and maintaining findings in our ING Research Repository (Condens) so teams can act on evidence.

Period & location:

Primary location: Brussels (Marnix building) with a hybrid way of working of max. 3 days a week at the office.
Period: 16/02/2026 – 23/05/2026

Typical deliverables:

A scoped internship plan with objectives and weekly check‑ins
Design and research artefacts (flows, wireframes, prototypes, research plans, insights reports, UX copy updates)
A final showcase summarizing outcomes, customer impact, and next steps for handover

Skills:

Turning customer insights into clear design and content decisions
Building prototypes
Writing concise, inclusive copy
Creating research plans and insights reports
Presenting work and explaining rationale to peers and stakeholders.
Taking (end-to-end) ownership
Engaging and influencing stakeholders

Attitudes:

Customer‑obsessed and evidence‑driven; curious, proactive, and collaborative.
Inclusive mindset with attention to clarity and accessibility.
Ambitious and eagerness to learn and improve
Proactive approach to challenges and work

Languages:

English is the working language
Dutch/French are a plus for local customer research and content.

Toolkit:

Figma
Maze
Condens
Conjointly
Azure

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Questions? Just ask
Karo Petrosyan

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Chez ING, nous voulons libérer tout le potential de nos collaborateurs, grâce notamment à une culture inclusive où tout le monde peut se développer et avoir un impact sur nos clients et sur la société. Nous veillons à ce que la diversité, l'équité et l'inclusion soient prioritaires. En tant qu'employeur souscrivant au principe de l'égalité des chances, nous ne tolérons aucune forme de discrimination, qu’elle soit liée à l'âge, au sexe, à l'identité sexuelle, à l'origine culturelle, à l'expérience, à la religion, à la race, à l'origine ethnique, au handicap, aux responsabilités familiales, à l'orientation sexuelle, à l'origine sociale ou à tout autre statut protégé par la législation. Si vous avez besoin d'aide lors du processus de candidature et/ou d'entretien, veuillez contacter le (la) recruteur(se) du poste concerné. Nous serons heureux de vous accompagner pour garantir un processus équitable et accessible. Apprenez-en plus sur notre engagement en faveur de la diversité, de l’inclusion et de l’appartenance.