Senior Compliance Quality Assurance Officer @ING Hubs Romania

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 1700 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies.

Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.

Our tech capabilities remain the core of our business, with more than 1500 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work.

We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

The Mission

As a Compliance Specialist you are part of the Compliance Quality Assurance (CQA) ING NL team, which is part of the ING NL Compliance organisation. You are primarily responsible for adding value to the organization via monitoring activities in the areas of Compliance Conduct & Ethics (such as Anti-Competitive Conduct, Conflicts of Interest, Market Abuse, Treating Customers Fairly and Personal Data Protection, etc.), and Compliance Risk Management Cycle.

The CQA Team carries out monitoring activities (such as thematic reviews) to check whether the results of operational processes and controls meet the applicable requirements. Findings are presented to senior management in a report that includes suggestions for improvement and concrete recommendations.

The team develops testing approaches, assess documentation and data of processes, perform interviews with responsible business managers, test of effectiveness of controls, write reports and manages expectations of their internal stakeholders.

Your day to day

• You are part of an energetic team of monitoring professionals in which you discuss performance, identify opportunities for improvement, and learn from and with each other. Together you stand for the result of the team help each other where necessary;
• You execute processes and activities such as CQA Thematic Reviews / Process Reviews, ultimately checking the adherence to global/local requirements and quality standards and provide accurate, persuasive and timely reporting to senior management;
• You perform your activities activities, in line with OneCompliance Monitoring Methodology and CQA guidelines established by the Group Compliance QA Management Team, while maintaining local peculiarities, in compliance with the regulations applicable to the Bank;
• You assess whether Management Identified Actions (MIAs) can be concluded and assess these with a sharp and analytical eye. You are aware of the possible risks associated with the specific subject and you weigh up the interests;
• You maintain contact with various stakeholders in ING’s first, second and third line of defense on all levels throughout NL and ING Group.

What you’ll bring to the team

• You have followed a Master degree or equivalent;
• You have an audit qualification (for example CPA, ACCA, ACA, CIA) or other relevant audit/ risk qualifications are preferred;
• You have a minimum of 7 years of relevant compliance monitoring / internal auditing experience, in a position that provided you with a sound understanding of the compliance processes, for Retail / WB / Group functions, including capacity of identifying and evaluation key inherent risk and mitigating controls;
• You are fluent English (oral and written); Dutch language is a plus;
• You have in-depth knowledge (7+ years of work experience) of and hands-on experience with (executing) conduct related processes (e.g. Anti-Competitive Conduct, Conflicts of Interest, Market Abuse, Treating Customers Fairly and Personal Data Protection) for Retail / WB / Group functions;
• You have a strong attention to detail, excellent organizational and project management skills;
• You are people-oriented and a team player. Making contact, collaborating, and interacting with others comes naturally to you;
• You are able to look at things from different perspectives and are an independent thinker with a critical attitude;
• You are persuasive; being able to ‘get people on board’ and ensure necessary buy-in from stakeholders.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).