Junior IT Application Support Engineer

ING Hubs Poland is hiring!

We are looking for you, if you have:

• higher education in the IT domain,

• working experience in cooperation with customers,

• continuous Improvement mindset - you like to challenge yourself and the team,

• team player attitude with very good communication skills,

• motivation to want work on improvements of processes and automation,

• flexibility to work during weekends or afternoon changes,

• excellent communication skills in English.

English level - C1

You'll get extra points for:

• experience operating, monitoring and supporting applications,

• experience with monitoring of applications

• experience with scripting languages and automation of manual activities (e.g. testing, deployment),

• basic knowledge and experience in Agile (ex. Scrum methodology),

• analytical approach to problem solving.

Your responsibilities:

• incidents, tickets and requests management – solving & dispatching,

• daily operation (mailbox monitoring) and applications monitoring,

• tasks automation, process improvements,

• monitoring and reporting database performance,

• meetings (Scrum events),

• implementation, improvement and management, the release pipeline including automated testing (functionally, non-functionally).

Information about the squad:

Our team is a part of the Financial Markets & Group Treasury Investing IT area of ING. We are responsible for ensuring proper functioning of the applications used in the Financial Markets and Global Treasury. We monitor, react and coordinate incidents related to applications in meantime taking care of best effectiveness of the service.

The role naming convention in the global ING job architecture will be “Engineer I”.