Are you ready to grow your career within residential credit?

Shine as part of our Customer Operations team at ING!

Australia’s most recommended bank is looking for multiple Residential Credit Assessors within our growing Customer Operations Department. If you're ready to join a dynamic and supportive team, this could be your next move.

Our Customer Operations Department is a supportive and dynamic team delivering innovative financial lending products which are at the forefront of digital banking in Australia. 

Our Credit Assessors are honest, prudent, and responsible because they play a critical role in our lending businesses. In this role, you'll assess credit and loan applications or variations for residential mortgages and help our customers achieve their financial goals. You’ll be in your element in this role if your ideal day includes providing outstanding customer service to Customers and Brokers by assessing loans on a first time correct basis.

We're open to candidates with experience in PAYG, self-employed or both.

These are permanent positions that can be based in Sydney or Wyong.

What you’ll do

• Assess PAYG applications and progress to self-employed in residential loan products.
• Review credit and risk assessments for loan/credit applications or variations within an allocated Delegated Lending Authority.
• Specialise in credit/risk analysis, customer segmentation, conveyancing, and banking processes.
• Uphold ING policies and procedures (including ING’s underwriting guidelines, compliance, and risk) to avoid unacceptable operational risk.
• Apply superb detail and attention to all transactions to consistently meet KPI’s and quality indicators such as ‘Moments of Truth.’
• Operate within the ING service delivery guidelines to ensure that all credit applications are completed within the deadlines as set to meet optimal business outcomes.

What we’re looking for

• Previously held a Delegated Lending Authority (DLA) of at least $1m in a Residential Loan Approval setting (essential).
• Excellent coordination collaboration and communication skills to confidently liaise with internal and external stakeholders.
• Sound knowledge of Australian lending practices including policy, valuations, mortgage insurance, procedures, and Australian banking regulatory requirements.
• Strong mathematical and statistical analysis aptitude.
• Recent localised experience in the finance industry in residential mortgages assessment.

What’s in it for you?

• Drop everything and learn with over 16,000 professional and personal development courses to choose from.
• Discounted ING Health Insurance.
• An additional Rest Day to support your wellbeing.
• An IMPACT Day to volunteer on approved sustainability activity.

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.  

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.  

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. And because we want you to shine, let us know if you need any adjustments to the recruitment process by emailing the recruiter below.

We’re invested in fostering adiverse and inclusive workplacewhere everyone feels like they belong. Sound like your kind of vibe? We can’t wait to hear from you!  

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)  

Need more?
Contact Sabrina Huynh, Sabrina.huynh@ing.com

Applications close Wednesday, the 20th of August.

Still in two minds?

At ING, we know that diversity drives innovation. Research reveals that 60% of women and underrepresented groups may pause at this stage, even after starting their application. Don’t miss out on the opportunity to bring your unique perspective to our team - submit your application today!

ING is Australia's most recommended bank according to RFI Global's Consumer Atlas Survey, February - July 2024 (n = 29,688) when compared to customers of the 10 largest ADIs operating in Australia. 

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