Optimisation Execution Lead/Project Manager

We are looking for you if:

• You are experienced project manager, you led and delivered cross-functional projects across multiple geographies
• You can facilitate decision-making for complex processes, manage plans, determine priorities and timelines
• You are skilled in stakeholder management, and you can build bridges by nature between different levels, people, cultures, based on capability and trust.
• You possess a client-focused attitude with a strong understanding of achieving operational excellence.
• You understand how IT systems and data flows work in a corporate environment.
• You are knowledgeable in AML/ CDD/ KYC domain, key regulations, recommendations from global, and global/regional intelligence sharing initiatives and their respective effects on the operational landscape of KYC, including interaction with the 2nd line.
• You understand the importance of taking a risk-based approach to TM and how to build an appropriate enabling operational and management culture, governance, and set of controls.
• You have minimum 4+ years of experience working in global financial services industry, preferably with large global financial institutions.
• You are fluent in both spoken and written English and experienced in working in a multinational, complex organization with a senior management/program management view.

You’ll get extra points for:

• Accreditation for project management such as Agile, Prince2 or PMP
• Accreditation or certification in CAMS, CFE, ICA or equivalent

Your responsibilities:

• Lead and deliver cross-functional projects across multiple geographies

• Plan and lead initial threshold setting for Transactional Monitoring controls (Risk UAT) across different countries and stakeholders in the Bank
• Execute and support Optimisation activities and interacting with global and country-level teams and stakeholders,
• Ensure project management accuracy and timeliness of execution.
• Apply statistical processes and analytics for effective Risk UAT execution and Backtesting.
• Deliver optimization process key deliverables, such as reporting and issue analysis.
• Provide relevant and accurate information to support effective decision-making.
• Manage documentation, project history, and organizational knowledge.

• Contribute to process and tool improvements and TM pillar development.

Information about the squad:

The Global Know Your Customer organization provides ING with standardized solutions for KYC related regulations and operational excellence. As part of the Global KYC organization within ING COO, the Global KYC Delivery Tribe develops solutions on socially relevant topics such as AML, CTF, fraud, sanctions, and implements them globally across 40+ countries and 36+ million ING customers. This involves collaborating with market-leading vendors and thought leaders and working with colleagues from different disciplines and backgrounds.

Transaction Monitoring (TM) analyzes customer transactions for signs of financial crimes and is divided into units within the TM Services Tribe, including TM Operations, Global Optimisation, Risk and Coverage and Global TM Transformation, as well as Centers of Excellence for Process & Procedures, Quality and Development, and Business Intelligence, Management, and Transformation.

TM Optimisation focuses on improving the efficiency and effectiveness of the automated monitoring solution by reducing noise while maintaining effectiveness and identifying financial crime risk.

Project/Country Execution Lead in Global Transaction Monitoring-Optimization is required to support optimization initiatives such as Risk User Acceptance Testing, Backtesting, and Tuning. Serve as the Delivery lead and point of contact for optimization, maintain relationships with stakeholders, and ensure activities are completed effectively and adhere to standards. The role naming convention in the global ING job architecture will be “KYC Process Design & Control”.