CJE – Finance Transformation

ING’s 2025 Leap strategy is focused on business and customer growth. Our role within the Enterprise Tribe is to enable our strategy by building a simpler, more modern bank from front to back across Finance, Risk, Wholesale Banking and Customer solutions. This supports our strong growth agenda through the modernisation of core technologies, digitalisation of business processes and investment into new business.

We’re on the hunt for an experienced Product Owner, internally known as ‘Customer Journey Expert’, who is passionate about all things data and delivery to join our amazing team. This is a permanent role based in Sydney.

You’ll be at the forefront of our Finance transformation roadmap and will have the opportunity to deliver transformative data and technology solutions, which drive our decision-making and fulfil regulatory obligations.

Ready to make an impact?

What you’ll do

• Working effectively in Agile teams using your technical expertise to contribute to all sprint events and participate in Chapter meetings, standard scrum events for the squad stand up, refinements, reviews and retrospectives
• Customer journey optimisation & monitoring – you represent the voice of the customer, and will have a strong vision as to how to attract and retain customers and focus on continuously improving customer benefits
• Products & services enhancements - formulate the business and product requirements for existing and new products and services
• Strategy and policy - you will design strategy for products, channels, promotion, pricing, and product and process quality
• Stakeholder management -you will represent the product or service to internal and external stakeholders

What we’re looking for

• 5 + years’ experience in the fundamentals of at least one core pillar of CJE i.e. product management, process or channel optimisation or technical business analysis
• Tertiary qualifications at bachelor’s degree or higher
• You must have experience within a finance transformation environment in a financial services business, banking exposure preferred
• Experience in a customer environment, where the customer needs are at the heart of the proposition development
• Strong stakeholder management skills with the ability to guide key stakeholders through a change journey

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. 

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. 

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. 

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.  

Sound like the kind of place you’d feel at home? We’d love to hear from you. 

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.) 

Need more?
Contact Mark Montgomery at mark.montgomery@ing.com

Applications close Friday 28th February 2025

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

ING is Australia's most recommended bank according to RFi XPRT Survey, February 2021 - July 2021 (n = 31,903) when compared to customers of 20 other banks operating in Australia.

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