Organisational Change and Capabilities Hub Lead

It’s an exciting time to grow your career with ING, Australia’s most recommended bank, in 2025.

We're looking for an experienced Organisational Change and Capabilities Hub Lead to join our high-profile Transformation and Change team.

Reporting to the Head of Transformation and Change, you’ll play a crucial role in driving the company’s growth, development and achievement of strategic objectives relating to complex organisational change, ways of working and delivery capability. In this role, you will collaborate closely with various teams, locally and globally to support the enterprise to transform and to execute and embed lasting change.

This position is a permanent role based in Sydney.

What you’ll do

• Promote a new culture and pace of execution within an ecosystem that is optimised for flow
• Lead and develop a high performing, multi-disciplinary team of organisational change, ways of working (WOW) and delivery capability experts
• Evolve and champion the change framework and ways of working (WOW) model, promoting adoption of global and local methods, standards and operating models
• Develop a deep understanding of the organisation’s change agenda and partner closely with stakeholders including HR, Executives, Tribes and COEs across the enterprise to understand and meet their needs and objectives
• Manage the design and delivery of communication and change strategies to support the execution of the transformation and change portfolio, including presenting regular artifact updates with key metrics to our Delivery and Change Committee (EXCO).

What we’re looking for

• Strong experience driving implementation of complex change transformation in a large enterprise including capability mapping, target operating model design, planning, alignment and collaboration with organisational design teams
• Deep knowledge of Organisational Change Management methodologies (Prosci) and Project Management Methodologies (Agile & Waterfall)
• Proven capability in contributing to the strategic direction of a department through planning, driving partner engagement, leadership alignment, impact analysis, learning/training, communications, business readiness, deployment, and adoption measurement.
• Tertiary qualifications in Change management, Communications, Organisational Psychology or HR or equivalent discipline.

What’s in it for you?

• Discounts rates on ING products including Home Loans and Health Insurance.
• An additional REST Day to support your wellbeing
• An IMPACT Day to volunteer on approved sustainability activity
• Drop everything and learn with over 16,000 professional and personal development courses to choose from

About Us
At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. 

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. 

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. 

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.  

Sound like the kind of place you’d feel at home? We’d love to hear from you. 

(One last thing, ING operates a direct talent sourcing model. So, no agency introductions, please). 

Still in two minds?

At ING, we know that diversity drives innovation. Research reveals that 60% of women and underrepresented groups may pause at this stage, even after starting their application. Don’t miss out on the opportunity to bring your unique perspective to our team - submit your application today!

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