Product Area Lead - Credit Cards

Every day, millions of customers across more than 40 countries rely on ING’s products and services. In this role, you’ll help shape their experience — influencing how they bank, how they move money, and how we empower them to stay a step ahead in life and business. If you’re driven by the opportunity to make a real impact on people’s financial lives, this is your chance to lead meaningful change at scale.

At ING, our Payments Tribe is responsible for Debit Card, Account to Account payments, accelerating Credit Card growth and expanding our FX and Remittances capabilities through a clear, customer‑centred strategy and strong cross‑functional execution. With an exciting and ambitious growth agenda ahead, we’re looking for a Product Area Lead, Credit Cards, to join the Payments Tribe leadership team within the Retail Bank. In this role, you will be accountable for the end‑to‑end Credit Card origination and in‑life strategy and execution — partnering closely with customers and business stakeholders to design superior digital experiences and deliver on our strategic growth targets.

This is a permanent position based in Sydney.

What you’ll do

• Lead the development and implementation of the Credit Card acquisition and channel strategy, working closely with key stakeholders to develop product journeys to both acquire new customers and cross sell to existing customers.
• Develop and oversee implementation of the roadmap for a market-leading direct, digital application to approval experience for new and existing ING customers.
• Work closely with key stakeholders to optimise performance through digital sales channels including sales efficiency and incentives. Regularly listening to feedback to ensure product, process and policy opportunities are optimized.
• Lead a team of professionals with deep expertise to achieve the growth aspirations of the tribe, whilst developing their careers, and supporting a strong “orange” culture of can-do and collaboration.
• Lead the credit card product strategy; maintaining, designing and building market leading features that deliver customer centric benefits and capabilities.
• Manage key product changes such as changes to interest rates, fees, promotions, and terms and conditions.
• Manage product governance requirements including issue and incident management and remediation.

What we’re looking for

• Extensive experience in credit card or lending product management and distribution.
• A strong focus on customer acquisition, proposition innovation and identifying new avenues for growth.
• Demonstrated capability in enhancing products and customer journeys — ideally through digitisation — to improve portfolio growth, decision speed and customer experience.
• The ability to articulate strategy, set direction and define clear priorities in partnership with others.
• Proven experience managing complex issues, incidents or remediation activities with sound judgement and execution.
• Strong stakeholder leadership, supported by analytical thinking, experience with product simplification and the ability to build engaged, purpose‑driven teams.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.  

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.  

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply   

Sound like your kind of vibe? We can’t wait to hear from you!  

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)  

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. 

Need more?

Contact Sabrina Huynh, Sabrina.huynh@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com 

Applications will close Wednesday, the 25th of March.

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