Senior Product Owner - Digitisation

At ING, we’re on a mission to empower our customers to stay a step ahead in life and in business. As Australia’s most recommended bank, we’re known for our digital mindset, customer‑first approach and culture of innovation. We challenge the status quo, simplify banking and create experiences that genuinely make a difference.

We’re on the lookout for a Senior Product Owner to help us continue that journey. In this role, you’ll lead the optimisation and digitisation of key business processes—bringing your expertise in products, channels, process improvement and workflow design to shape seamless, end‑to‑end customer experiences. Operating as both a Customer Journey Expert and Product Owner, you’ll guide your squad’s priorities and roadmap, ensuring every solution is efficient, compliant and designed with the customer at the centre.

If you’re passionate about digitisation, thrive in multidisciplinary Agile teams and love building customer‑centric solutions that deliver meaningful impact, this is your opportunity to help design the future of banking at ING.

This is a permanent role based in Sydney.

What you’ll do

• Take ownership of the design and delivery solutions that drive operational efficiency.
• Use your technical expertise and experience to contribute to all sprint events, co‑manage and prioritise the backlog at the level of user stories and participate in Chapter meetings and standard scrum ceremonies.
• Represent the voice of the customer, have a strong vision on how to attract and retain customers, and focus on continuously improving the customer benefits and key moments of truth across the customer journey.
• Determine and formulate the business and product requirements for existing and new products and services within legislative and regulatory frameworks and manage product risks and issues while proposing and implementing structural improvements.
• Maintain up‑to‑date professional knowledge and skills across regulatory, market, customer and competitive trends, design strategy for products, channels, and processes, and track and adjust delivery to ensure alignment with brand and strategic objectives.
• Represent the product or service to internal and external stakeholders, manage vendors to agreed service levels and governance standards, and ensure alignment of stakeholder interests with squad priorities.
• Look for the best opportunities to digitise ING’s processes across the Operations domain, ensure compliance with ING policies and standards, and work in a multidisciplinary team while taking accountability for a diverse set of responsibilities.

What we’re looking for

• Demonstrated in‑depth experience digitising processes through the deployment of PEGA workflow solutions.
• Experience as a Product Owner delivering customer experience and digital initiatives, including hands‑on work with PEGA workflow solutions.
• Strong proficiency across the Microsoft Office suite.
• Excellent organisational skills with the ability to plan, prioritise and manage work to achieve outcomes.
• Proven ability to manage and influence cross‑functional stakeholders.
• Proactive, adaptable and able to thrive in a fast‑paced, agile environment.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.  

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.  

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply   

Sound like your kind of vibe? We can’t wait to hear from you!  

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)  

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. 

Need more?

Contact Sabrina Huynh, Sabrina.huynh@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com 

Applications will close Thursday, the 5th of March.

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