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Performance and Rewards Specialist

  • REQ-10099638
  • 31/07/2025
  • Customer Loyalty
  • Makati City, Filipijnen
  • ING Hubs


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  • Proper dispatching of requests to co-team members
  • Acknowledge and transfer requests which are not within scope of the stream to the correct process owners
  • Review completeness of the requests by checking employee eligibility and correctness of the attached file/s
  • Generate ad-hoc reports to meet the service delivery requirements,
  • Process scheduled tasks and ensures completion on the agreed deadline
  • Coordinate with Third Party Vendors as needed
  • Escalate critical issues following the escalation path to avoid risks of breaching the Service Agreement with stakeholders
  • Provide escalated support from Local People Services for stream specific policies and processes that may require coordination with Country Local People Services
  • Drive consistent, standardized, and effective service delivery within the stream
  • Identify areas of improvement, communicate process feedback, propose suggestions, and actively participate in a variety of projects to improve existing overall stream functions
  • Collaborate with Local People Services, Center of Expertise (CEO), Circle Leads and Key Stakeholders to improve the end-to-end delivery of stream processes
  • Adhere to established Service Level Agreement, guidelines, and policies according to classification of the requests received
  • Collaborate with the various streams and work closely with Country Local People Services as necessary to resolve escalated issues and consistently meet KPI including SLA to delivery service excellence
  • Perform requests in adherence to privacy, confidentiality, and security policies
  • Comply with data privacy guidelines in performing request related to reports; ensure that the generated report is properly stored in correct P&R storage and always encrypt password
  • Create Workplace Instructions for new stream service offerings and processes and store in Knowledge Base
  • Continuous update of Workplace Instructions of stream offerings and processes according to Country Local HR and system changes
  • Maintain stream Knowledge Base and other official document storage and ensure that the files are correctly stored
  • Interface with requesters and/or third party vendor to resolve questions and issues regarding stream processes
  • Attend and actively participate in all knowledge transfer sessions as scheduled
  • Pass all individual knowledge transfer assessments with the given passing rate
  • Cascade new and updated information to the team coming from stakeholders
  • Monitor and process cases in the system. Resolve and close cases
  • Identify, investigate, analyze, and resolve Issues identified within process
  • Train new joiners of the team as needed
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