Global Communication Support Engineer

REQ-10089366
25/02/2025
IT Engineering
Amsterdam, Netherlands

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ING is looking for a Global Communication Support Engineer in Amsterdam

As a Global Communication engineer you will be part of a skilled team that maintains, improves and manages the full life cycle of multiple Front Office communication systems used in Financial Markets and Group Treasury globally. These are telephony, voice recording and chat systems. Your activities are very diverse: from interesting global system implementation deliveries, to helping end users with urgent issues, and ensuring our systems are safe and secure. You are facing different challenges every day. Your work environment is in the dynamic ING Dealingroom in Amsterdam. You are flexible (no 9 to 5 mentality), stress resistant and capable of working individually and in a global team with follow the sun coverage. Sounds like a fit? Keep on reading…

The team

The Global Communication Support team consists of 9 OPS engineers located in various countries across time zones. Together we deliver top quality support to one of the most critical departments in the bank: Financial Markets & Group Treasury (FM>). The scope is global and consists of 27 Front Office locations. Within the team, we embrace the agile way of working to improve efficiency and to ensure we deliver the best service possible to our customers. You will analyse and troubleshoot incidents and work pro-actively to reduce recurrence. You will also be collaborating in several projects and work on IT risk activities. The focus of the activities is broad with good Windows server knowledge required.

Roles and responsibilities

Manage and maintain the global communication systems (IPC Unigy; Voice Recording (IMR/ VFC); ICE Instant Messaging).
1st line support (client facing), 2nd line functional support, Vendor management.
Troubleshooting end to end (desktop, application, hardware, networks, SBC’s, etc.).
Prepare, manage, execute system changes and feature delivery (primarily in weekends)
Ensure system security compliance with ING standards and policies (IT Risk).

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll support you to develop into an even more awesome version of yourself.

As a Global Communication Support Engineer you will need:

Knowledge and experience:

Minimum 5 years of experience in an IT support function.
Strong change management, delivery and organisational skills.
Experience in maintaining the operational side of application management, including client facing 1st and 2nd line support.
Broad knowledge of hardware (Windows server OS fundamentals) and IT infrastructure.
Experience with managing vendors on operational level.

Compentencies:

Excellent written and verbal communication skills (in English).
You are customer-focused and communicative. You enjoy working as part of a team.
Able to work unsupervised in a high pressurized dynamic environment in a meticulous and structured way.
Strong problem solving and analytical thinking - ability to diagnose and resolve ambiguous problems.
Willingness to continuously improve skills.

Nice to have:

Basic knowledge of networks
Knowledge Session Border Controller (SBC’s).
Knowledge of Risk Management.
Experience with the IPC Unigy system and/or Voice Recording systems.
Experience with automation and Pipelines delivery.
Any MS certification is an added value, as well as ITIL certification.

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

Personal growth & challenging work with endless opportunities to realize your ambitions.
An informal, dynamic environment with innovative colleagues supporting your endeavours.
A progressive and agile way of working.
36/40 working hours.

About us
Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.

Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.

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Elias Noya

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.