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Payments Analyst

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  • Handle and analyze requests, escalations and enquiries of FI and NFI clients with respect to international payments, domestic and direct debits.
  • Actively cooperate with other divisions within the Payments Department to allocate escalations and prevent them from arising.
  • Ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.
  • Create and follow up files for incoming payments that could not be executed.
  • Provide recommendations in order to reduce the number of payments not processed automatically and improve quality with the aim of reducing the number of complaints.
  • Formulate proposals for improvement.
  • Carry out interventions with respect to FI and NFI electronic payments that have been incorrectly supplied.
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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.

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