Skip to main content
Saved

Customer Care Analyst - French / Dutch

Apply now
  • Providing accurate and up-to-date information to existing / potential clients on a variety of channels, primarily in a written format.
  • Exploring solutions to less common client queries by identifying relevant ING experts to consult and interpreting information in a way that is accurate and relevant for the client’s context, and actively contributes to ING’s library of client solutions.
  • Adhering to risk and compliance processes.
  • Managing end-to-end the execution of client requests and complaint resolution actions. 
  • Actively suggests and contributes to initiatives to improve customer satisfaction and customer service performance metrics.
  • Provide service excellence to ING’s customers as first point of contact.
  • Take ownership of all customer interactions to personally drive each customer inquiry, request or complaint to satisfactory resolution.
  • Proficient in spoken and written English
  • Proficient in written French and/or Dutch
  • Become certified within 12 months for the required certifications (IDD, …)
Apply now

ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.

More for you