Sr Product Manager | Digital Communication Core (Temporary 2y) @ING Bank

Mission 

Home’Bankis the flagship product of ING: available,secureand relevant in our clients’ lives.

As part of theteamyou will help to create theHome’Bankexperience of tomorrow evolving the communication solutions with customers (push notifications, inbox, banners).

About the team

You will join a collaborative and high‑performing product team focused on shaping the digital communication experienceinHome’Bank. We work closely in an agile setup, take ownership end‑to‑end, and continuously innovate to deliver relevant, customer‑centric solutions at scale.

Your day to day

• Work in a cross‑functional squad andparticipatein all team ceremonies (planning, refinement, daily, retrospective, demos).

• Maintain and developHome’Bankfeatures in line with the squad’s purpose andobjectives.

• Develop new products,servicesand related processes across the full product lifecycle, withfocuson customer experience.

• Together with the Innovation & UX Center Of Expertise team, you use ING standards to explore customer issues / needs andvalidatesolutions before deciding if and how to implement product development initiatives.

• Contribute to business cases and analysesrequiredfor productapprovals.Submit new proposals and get management approval for implementation.

• Identify,assessand mitigate risks related to product development initiatives.

• Activelyidentifydependencies with other teams in ING,collaborateand communicate permanently with all areas affected by the product development initiative.

• Define clear requirements for IT and non‑IT developments (definition of ready / definition of done).

• Ensurequality of developments implemented in production.

• Youare responsible forthe non-financial risk processes associated with the products/services you manage (e.g.product approval & review, risk assessments) and regulatory requirements associated with digitalchannels.

• Collaborate with communication teams to define customer communications and support product launches and customer education.

• Use customer feedback to continuously improvethe customerexperience.

• Youare responsible forthe processes associated with the products; responsible for SLAs aimed at the proper functioning of products and processes.

• Ensures that products,processesand related documentationcomply withinternal / external regulations, riskpoliciesand legal requirements.

What you bring to the team

• At least 3years experienceinDigital Channels Management or Product/Project Management.

• Experience in requesting and testing IT Developments.

• You are proactive and able to work autonomously and at the same time you are a team player, havingstrong communicationand interpersonal skills.

• Youact alwayswith a high sense of responsibility.

• You have solid planning and organizingskillsand youare able tomanage multiple stakeholders.

• You are flexible, adapt quickly tochangesand you are constructive.

• Andabove all, youare aHome’Bankenthusiast.

Whatwe offer

• Impactful work in a fun and collaborative environment.

• Open-concept officesdesignedfor bothteam workand relaxation.

• Corporate events and social gatherings.

• Hybrid way of working with flexible workingscheduleand short week options.

• Monthly budget on Benefit platform.

• Extra annual leave days depending on the total length of working experience.

• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy,Bookster, as well as throughtrainingsand certifications.

• Possibilityto accessInternal roles, International Short-TermAssignmentsor Long-TermAssignments.

• Context to make an impact through Sustainability and Corporate Social Responsibility projects.

Job Application Safety Reminder

We’reseeing an increase in fraudulent job offers. To protect yourself, please:

• Apply only via official ING platforms. ING uses Workday as its recruitment system.

• Verify the sender’semail —it should only comefrom@ing.comor@myworkday.com.

• Know that ING will never request payments or banking details during the recruitment process.

How to Apply

Click“Apply”on our careers site andsubmityour application through Workday.We’reexcited tomeetyou!

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”.Perhaps morethan in any other large company, we extend our belief in the power of autonomy to our own people. Butthere’sa catch. In return for great freedom, we expect people to dogreat thingsfor our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious,friendlyand respectful: talented specialists who takethe responsibilityand autonomy to makegreat thingshappen. We stay curious, thrive on change, andseeknew and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania isanuniversal bank with more than1.8 million customersfrom three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!