Skip to main content
Saved

Find your job
and make it yours

Business Lending CJE – Squad Busines Optimisation

  • REQ-10086143
  • 20/01/2025
  • Customer Journey
  • Brussels, Belgium
Apply now

Your role & work environment

As a Customer Journey Expert (CJE) for the Tribe Business Lending (Business Optimization Squad), you will contribute to an efficient and customer-oriented value proposition by working on different projects to improve the Return on Equity (ROE) of our segment (from self-employed to mid-corporates).

You will collaborate closely with various stakeholders, including our sales team, to enhance their knowledge and provide support on specific tools (Vantage, Vortex). You will also work with the Credit Risk team to share essential business insights during model development, and partner with colleagues from the Head Office on major regulatory initiatives.

You will also be contributing to the objectives of the tribe Business Lending which are supporting the business overall. These objectives are challenging, as regulatory and risk requirements are evolving & strengthening, while client expectations are changing and there is a continuous pressure to increase efficiency.  

.  

Apply now
Your place of work Explore the area
Ask by email
Apply now

ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.

More for you