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Senior Analyst

  • REQ-10074361
  • 13/01/2025
  • Customer Loyalty
  • City of Taguig, Philippines
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  • Checks incoming pieces for completeness and correctness, scans them, enriches tasks and prepares messages for national as well as international payment and/or transaction traffic. Authorizes tasks/entries and processes them into systems
  • Review and repair non Straight thru payment instructions
  • Process incoming domestic and cross border transfers
  • Spots deviations, identifies possible risks and follows escalation procedure
  • Answers questions and when required, provides information to colleagues, external parties and/or clients where understanding and interpretation of various information (sources) is necessary.
  • Identifies room for improvement and suggests solutions/adjustments in their own activities
  • Possesses understanding of a number of and/or more complex processes and relevant systems in own field of work.
  • Receives complaints, registers them, solves the complaints within his mandate and escalates them when outside his mandate

Liaise with account manager for any formatting errors on the instructions initiated by the client

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.

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