RPA Business Analyst

REQ-10071285
13/01/2025
Customer Operations
Makati City, Philippines

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Intelligent Automation Business Analyst

Job Description

The IA Business Analyst is responsible for leading intake and discovery sessions in the Intelligent Automation space. The BA is responsible for analyzing as-is state of business processes and identify opportunities for automation.

One of the main tasks of the BA is also to prepare the documentations needed, cost-benefit analysis, perform risk assessment, and develop test cases. He/she works with the process owners, SMEs, and stakeholders to execute the intelligent automation projects on time. The IA BAs are also expected to build meaningful relationships with stakeholders and identify process improvements to build long term pipelines within different banking domains.

Lastly, the IA BAs are also expected to help build and refine best practices in their work and participate in the global RPA BA community.

Job Requirements

Bachelor’s degree in Engineering, Computer Science, IT, or Business
3-5 years of experience in Technology Business Analysis and/or Process Improvement
Experience in Intelligent Automation tools such as RPA (Automation Anywhere, Blue Prism, or UI Path), OCR (Abby, etc.), and Natural Language Processing. Automation Anywhere and Abby will be prioritized
Strong analytical skills and able to produce clear and concise business and technical documentation
Outstanding communication skills

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.