Background on what ING is about

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. 

Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview

Working as an IT DevOps Operations Engineer, you’ll be managing the operations, maintenance, responding to incidents, keeping the environment secure and automating repetitive tasks.

Key Responsibilities

• Incident and problem management
  • Provide Level 1 support for multiple teams
  • Incident Triaging
• Stakeholder and customer management
  • Identifying and analyzing stakeholder and customer needs and requirements
  • Providing solutions and guidance to customers
• Monitoring and troubleshooting
  • Performance monitoring 
  • Proactive identifying problem areas of a system, i.e. software bugs,
    misconfigurations, bottlenecks 
  • Trend analysis
• Availability and reliability
  • Increasing availability and reliability of our production systems 
  • Capacity planning 
  • Technical risk and health assessment
  • Keeping systems compliant with technical state health assessments 
  • Certificate management
• Automation
  • architecting, creating and automatically managing an army of ‘runners or bots’ that fully automate tasks across infrastructure and applications 
  • building and integrating tools that will assist in improving system availability, reliability, and performance

Key Capabilities/Experience

• Work comfortably with Linux and Windows
• Develop and run applications in the cloud (Azure DevOps, Azure)
• Continuously integrate and deploy (CI/CD, Git, YAML, IaC)
• Comfortably write automation scripts (Terraform, Bash, Python)
• Familiarity on architectural styles (Microservices, Event-driven, Rest Apis)
• Demonstrate strong collaboration skills, contributing to team discussions and cross-functional initiatives
• Able to work on Agile Way of Working

Minimum Qualifications

• Proficient level of experience in CI/CD
• Proficient level of handling incident and problem management
• Effective communications skills (oral and written)
• Experience with cloud solutions
• Accountable and takes ownership of problems 
• Demonstrates composure and effective decision-making in high-pressure situations