Data Analyst | Business Intelligence Retail Banking @ING Bank

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

Are you passionate about turning data into actionable insights that drive business growth? As a Data Analyst, you’ll be instrumental in supporting strategic decisions, shaping customer experiences, and driving innovation through analytics. In an Agile Way of Working, you will be a part of a Squad and will dedicate your time and efforts to achieve the tribe/ squad’s purpose. This is your opportunity to make a real impact—mentoring peers, influencing business strategy, and championing data-driven change within a collaborative, forward-thinking environment.

Your Day to Day

• Gather, prepare, and analyze large datasets to deliver robust insights supporting business strategies across customer, marketing, and digital channels.

• Develop and maintain dashboards, reports, and analytical datasets tailored to business needs, ensuring accuracy and clarity in all outputs.

• Collaborate with stakeholders and senior analysts to identify opportunities, design and execute segmentation, campaign analysis, and product evaluations.

• Coach and mentor junior analysts, promoting best practices within the team.

• Act as main point of contact for cross-functional projects, maintaining alignment on definitions, data structures, and objectives.

• Conduct deep-dive analyses to identify business drivers, proactively recommending actions to enhance customer understanding and optimize campaigns.

• Document dashboards, metrics, and models, performing regular quality checks to ensure data integrity.

• Support development of advanced analytical frameworks in partnership with Data Scientists and Data Engineers.

• Drive process optimization by ensuring reusability of scripts and methodologies and provide support across Customer Intelligence as needed.

What you bring to the team

• Education & Experience: University degree in Mathematics, Statistics, Economics, Marketing, Cybernetics, or a related field. Solid experience in data analysis, ideally in banking or financial services.

• Technical Skills: Proficiency with data tools such as SAS, SQL, Python, and BI platforms (Power BI). Experience creating dashboards, campaign and product analyses, and data validation.

• Analytical Mindset: Able to interpret complex data, spot trends, and generate actionable recommendations.

• Collaboration & Communication: Strong communication skills; able to translate technical insights for non-technical audiences, building partnerships across teams.

• Continuous Learning: Embraces new tools and methodologies.

• Innovation: Seeks new ways to solve challenges and add value.

• Personal Attributes: Ambitious, proactive, team-oriented, detail-focused, and adaptable.

What we offer

• Impactful work in a fun and collaborative environment;

• Open-concept offices designed for both teamwork and relaxation;

• Corporate events and social gatherings;

• Hybrid way of working with flexible working schedule and short week options;

• Monthly budget on Benefit platform;

• Extra annual leave days depending on the total length of working experience;

• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications;

• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments;

• Context to make an impact through Sustainability and Corporate Social Responsibility projects.