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DE Savings & Invest - Specialist (German Speaker)

  • REQ-10122214
  • 07/10/2026
  • Customer Loyalty
  • Makati City, Philippines
  • ING Hubs


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DE Savings & Invest - Specialist (German Speaker)

Help Customers Stay a Step Ahead

At ING Hubs Philippines, we're redefining the future of banking by delivering world-class services to customers across the globe. If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy solving complex problems, this could be the opportunity for you.

What You'll Do

As a Specialist within Retail Banking Operations, you will play a key role in delivering exceptional customer experiences and ensuring seamless banking operations. You will:

  • Support customers through chat and voice channels, assisting with banking products, payments, cards, and online banking inquiries.
  • Manage customer requests and complaints from start to resolution while ensuring compliance with policies and regulations.
  • Contribute to operational excellence by maintaining accurate records, adhering to risk controls, and identifying service improvement opportunities.
  • Serve as a subject matter expert, handling complex cases and supporting team performance and productivity goals.

What We're Looking For

  • Fluent in GERMAN language, must have a B2 certification.
  • College graduate with at least 5 years of professional experience, preferably in Retail Banking, Shared Services, or a BPO environment.
  • Strong English communication, customer service, and stakeholder management skills.
  • Detail-oriented professional with strong analytical skills and the ability to navigate complex processes.
  • Collaborative and adaptable team player who can work independently and excel in a dynamic environment.

Why Join ING?

  • Be part of one of the world's leading digital banking organizations.
  • Work with diverse global teams in a collaborative and inclusive culture.
  • Gain opportunities for continuous learning, cross-skilling, and professional certifications.
  • Enjoy competitive compensation, allowances, and career growth opportunities.

Diversity, Equity & Inclusion

At ING, we believe diversity drives innovation. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences.

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Questions? Just ask
ING Recruitment team

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Chez ING, nous voulons libérer tout le potential de nos collaborateurs, grâce notamment à une culture inclusive où tout le monde peut se développer et avoir un impact sur nos clients et sur la société. Nous veillons à ce que la diversité, l'équité et l'inclusion soient prioritaires. En tant qu'employeur souscrivant au principe de l'égalité des chances, nous ne tolérons aucune forme de discrimination, qu’elle soit liée à l'âge, au sexe, à l'identité sexuelle, à l'origine culturelle, à l'expérience, à la religion, à la race, à l'origine ethnique, au handicap, aux responsabilités familiales, à l'orientation sexuelle, à l'origine sociale ou à tout autre statut protégé par la législation. Si vous avez besoin d'aide lors du processus de candidature et/ou d'entretien, veuillez contacter le (la) recruteur(se) du poste concerné. Nous serons heureux de vous accompagner pour garantir un processus équitable et accessible. Apprenez-en plus sur notre engagement en faveur de la diversité, de l’inclusionet de l’appartenance.

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