OPS (BA) Functional Engineer | Trading Platforms @ING Hubs Romania

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 1700 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies.

Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.

Our tech capabilities remain the core of our business, with more than 1500 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work.

We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

The Mission

The word ‘Broadway’ usually has us thinking of theatrical performances, and the bustle that drives tourists and locals to Midtown Manhattan. But to Financial Markets &Global Treasury, the word ‘Broadway’ stands for the gateway to ING’s Foreign Exchange and Money Market trades and it’s equally spectacular.

ING is looking for driven IT DevOps Engineer, with a focus on quality and delivery, to work on the FX and Money Markets trading platforms. The in-house built high-performance pricing systems and interfaces, together with the vendor-built trading/quoting systems, time-series databases and complex event processing engines are key platforms for the real-time low-latency landscape in scope of the growing Financial Markets domain.

Platform main activity streams:

• Trading: Pricing & hedging for external- and internal trades.
• Sales: Request for Quotes and streaming prices to clients, and order execution.
• ·Global Treasury: Service internal clients (Treasury desks and ING entities) for hedging liquidity & risk and/or funding.

As an IT Ops Functional Engineer in the eFX Team, you will excel in maintaining and enhancing in all aspects the Front-Office Trading system. This will include analysis, design and test of code changes and close cooperation with the Product Owner and with the Developers to help resolve Production issues, as well as add new features for the system to address various business or regulatory requirements.

As part of a Capability squad, you will work in a cross-border environment in an Agile/Scrum way, on the backlog prioritized by a Product Owner, business stakeholders and engineers from related teams (Vendor, Murex, Calypso, Regulatory).

The team consists of 6 OPS engineers at a global level (Amsterdam, London, Singapore) with 2 of them based in the Broadway chapter in ING Hubs Bucharest.

Your day to day

Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when comes to tasks. Here are your daily responsibilities:

30% Support:

• You are responsible for Level 1 and 2 support of your system - resolving Incidents as they arise, in line with ING’s Incident Management processes. Out of hours support, on rotation basis, is a mandatory part of the role.
• You readily deal with incidents and requests raised by our FO users, and by downstream systems (Murex, Calypso, Orbit).
• Performing Incident, Problem and Change Management, including writing user stories for resolving problems
• You will contribute to discussions concerning opportunities for functional enhancements and operational incidents

70% Delivery and Improvements:

• You participate in business requirements analysis, translate them into functional design, maintain and update the requirements if changes occur (requirement analysis).
• Design and develop new features from scratch and improve existing ones (testing automation)
• You analyze the current situation, the problems that occur and the underlying causes to provide clear process designs (process analysis).
• You assist with functional testing for change requests and user stories (process testing).
• Help developers/peers to understand the root cause for a problem or existing gap for an enhancement.
• Work on technical improvements (automation, monitoring, setting up environments, Azure DevOps pipelines)
• Propose opportunities and innovations (e.g. Way of Working, Python automation, new features)
• You are responsible, together with your DEV colleagues for drafting stories (with test criteria) to resolve problems found, propose solutions, and ensure that those stories are placed in the backlog.
• You support the product owner and the squad in managing the backlog by translating and prioritizing the epics into features and, together with the squad, into user stories.
• Liaise with the vendor about environment updates and upgrades (release testing)

Occasional travel abroad (Amsterdam and London) is required.

What you’ll bring to the team

Experience: 5+ years of industry experience in IT OPS (BA) preferably in Financial Markets, eFX business environment.

Tech stack/ knowledge:

o Essential:

• Banking/Financial Markets products/processes knowledge (FX Products)
• Experience as a Business Analyst/OPS Engineer (or similar role) with implementing complex functional solutions with an external vendor
• Designing, testing, and deploying functional requirements
• Experience working in an Agile/Scrum framework
• Experience in working in complex environment, dealing with multiple internal and external stakeholders
• Proficient expertise in driving and steering multidisciplinary initiatives
• Experience with automated testing tools (using Python, Playwright, etc) and frameworks (including in-house testing frameworks);
• Plan, write, execute, and refactor manual and automated test cases focused on end to end scenarios
• High capability in writing SQL queries for test data preparation
• Update and maintain the integration and regression test plans
• Excellent problem solving/analytical skills and knowledge of analytical tools

o Nice to have:

• Experience as a DevOps (QA practices included) with implementing complex functional and technical solutions
• Hands-on knowledge of scripting (Python) or programming languages (Java)
• Experience with the entire software lifecycle, from requirement analysis to system/feature delivery
• Knowledge of CI/CD pipelines
• Experience with automation/configuration management systems (such as Azure DevOps, YAML, etc)
• Prior experience as Quality Assurance Engineer or DevOps practices will be considered an advantage
• Incident and backlog management systems, Service-Now, Azure DevOps

Personal Competencies:

o Essential:

• Hands-on mentality
• Proactive behavior and perpetual energy and drive to improve performance.
• Ability to deliver without much supervision.
• Creative learning and thinking, passion for technology.
• Genuine team player

o Nice to have:

• Passion for mentoring junior colleagues.
• Clear, concise, and transparent communicator.

Foreign languages: English (advanced spoken and written is a must)

Education: Bachelor’s Degree (or higher) in, preferably, an IT related field

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).