KYC Transaction Monitoring Analyst

REQ-10089647
08/02/2025
Know Your Customer Investigations
Makati City, Philippines

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Position summary

The KYC Transaction Monitoring Analyst is responsible for performing risk-based investigations on Transaction Monitoring alerts and cases, identifying activity that could be indicative of money laundering, terrorist financing and tax evasion, following ING’s Global Standard TM Investigation Process and Procedures.

In this role you will:

Analyse customer and transaction information to assess whether alerted activity is or is not normal in the context of what is known about the customer and who they are transacting with, conducting additional background research as appropriate.

Within the ING procedural framework, use your own judgement based on your knowledge and experience to make risk-based decisions as to what is or is not normal and therefore whether to refer the alert or case for further investigation and reporting to authorities.

Document your investigations thoroughly and according to ING standards, by recording the details of the alert, the data you have considered, the basis of your conclusion and any evidence you have gathered that supports your conclusion.

Maintain your primary focus on the quality and effectiveness of investigation, whilst also ensuring that your work is completed in a timely fashion.

Major responsibility areas

100%

Transaction / Customer Activity Monitoring (CAM)

Analyse customer and transaction information to assess whether alerted activity is or is not normal in the context of what is known about the customer and who they are transacting with, conducting additional background research as appropriate.

Within the ING procedural framework, use your own judgement based on your knowledge and experience to make risk-based decisions as to what is or is not normal and therefore whether to refer the alert or case for further investigation and reporting to authorities.

Document your investigations thoroughly and according to ING standards, by recording the details of the alert, the data you have considered, the basis of your conclusion and any evidence you have gathered that supports your conclusion.

Maintain your primary focus on the quality and effectiveness of investigation, whilst also ensuring that your work is completed in a timely fashion.

Productivity levels in line with agreed standards

Quality analysis of customer transaction alerts in line with ING best practice and regulatory standards

Accurate and complete documentation of investigations and analysis

Actively contributes to continuous improvement

Positive feedback from internal stakeholders

Major challenges

Develop strong understanding of ING process and procedures.

Have strong knowledge of how to identify, analyse and understand money laundering, terrorist financing and tax evasion “red flags” and typologies.

Have good understanding of regulations and industry leading practices in conducting TM investigations.

Consult and collaborate with colleagues to develop your own investigations and to help others with theirs, adopting and sharing best practice, techniques and knowledge over time, with a focus on driving continuous improvement in both your own investigations and that of the broader team.

Strive to learn and help your colleagues to learn continuously, taking and giving feedback constructively, participating actively in team continuous learning and development initiatives and training.

Decision making/ delegating authority

Decisions Expected

Through customer activity analysis recommend appropriate action or recommendation in accordance with level of the customer

Strong judgement required to either dismiss or refer an alert to second line of defense (Compliance) for further investigation

Mandatory policies and procedures that must be adhered to in all roles include:

Human Resource Policies and Procedures

Workplace Health and Safety Policy and Programs - to ensure employees health and safety and the health and safety of others in the workplace.

Other ING Policies and Procedures

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.