Digital Experience Lead - Business Banking (Manager level)

At ING Australia, we prioritise inclusivity and innovation to empower your success. Join our team today and embark on a career journey tailored to your exceptional potential.

We are currently looking for a Digital Experience Lead to launch our Business Banking team's mobile and website interfaces. Reporting to the Chapter Lead - Digital Experience, you'll spearhead the creation of unparalleled customer experiences across our digital platforms.

As the Digital Experience Lead for Business Banking, you'll be a seasoned digital visionary, dedicated to crafting and implementing cutting-edge digital strategies. Your role will involve shaping the digital experience landscape for our Business Banking clientele, encompassing mobile technology, website enhancements, and secure banking solutions.

This position is instrumental in shaping distinctive customer interactions within ING Bank's digital realm. You'll drive both strategic planning and operational execution, playing a vital part in defining and implementing the digital experience roadmap for our Business Banking digital platforms.

Our ideal candidate possesses deep expertise in digital products, encompassing mobile and website technologies. With a blend of product and technical acumen, you excel in formulating comprehensive digital product strategies and overseeing end-to-end delivery processes. Moreover, you are adept at engaging stakeholders on commercial products and collaborating seamlessly with our global team on Business Banking Digital Channels.

Join us at ING Australia and be part of a dynamic team committed to revolutionising digital experiences for our customers.

What you’ll do

• Work alongside the Business Banking product teams to define and execute the business banking digital strategy , aligning with the bank’s broader strategic objectives.
• Drive the delivery of a digital optimisation roadmap; balancing strategic and tactical initiatives from ideation to customer launch and benefits realisation.
• Champion human-centered design through the PACE methodology ensuring that customer needs shape the roadmap, solution design, and experience enhancements.
• Coordinate the pipeline of incoming initiatives across the business banking team including supporting business casing, scope definition, business readiness, and internal/external communications.
• Manage key commercial drivers of digital assets within the Digital Tribe; crucial to ensuring initiatives deliver measurable value.
• Build strong cross-functional relationships with teams such as Risk, Legal, Marketing, Banking Products, Customer Intelligence, and Technology supports delivery and alignment.
  

What we’re looking for

• Qualifications: Tertiary degree in Marketing, IT, or Business, with strong desktop application skills and digital technologies knowledge.
• Experience: 7+ years managing large-scale digital channels, specializing in digital product management.
• Skills: Strategic and creative thinker with innovation mindset, solid analytical and commercial acumen.
• Abilities: Translate vision into actionable deliverables, influence strategic direction, and excel in fast-paced, ambiguous environments.
• Communication: Excellent skills across all formats, contributing positively to team culture.
• Desirable Experience: Usability, user-centric design, change management, and Business Banking digital channel execution.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. 

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. 

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. 

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.  

Sound like the kind of place you’d feel at home? We’d love to hear from you. 

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.) 

Need more?
Contact Rachel Yuen on rachel.yuen@ing.com

Applications close 25th April 2025

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

ING is Australia's most recommended bank according to RFi XPRT Survey, February 2021 - July 2021 (n = 31,903) when compared to customers of 20 other banks operating in Australia.

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