Senior Product Manager – Daily Banking, Digitisation – 12-month Fixed Term Contract

REQ-10096699
25/05/2025
Customer Journey
Sydney, Australia
ING Bank

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At ING Australia, we're dedicated to fostering a culture of inclusivity and innovation, with the support and resources you need to succeed. Join us today and take the first step towards building a career as exceptional as you are.

We’re on the hunt for a Senior Product Manager to join our Daily Banking, Digitalisation team for an exciting 12-month fixed term contract to shape our Daily Banking future onboarding journey.

Our ideal candidate will come from an extensive product management background, experience in digitisation, leading and delivering journey improvements and digitisation initiatives, excellent communication skills and stakeholder management. You don’t have to come from a banking background but have solid experience in leading large digital transformation.

Daily Banking Tribe is responsible for driving the end-to-end performance of the Daily Banking business through development of a clear strategy and working collaboratively with all areas of the business to drive cross functional execution of this strategy.

In this role, you will be focused on continually improving the experience for our transaction banking and savings customers including driving strategic technology projects which digitise, enhance and automate the Daily Banking experience for customers.

What you’ll do

Lead the development and implementation of Daily Banking digitisation initiatives.
Collaborate with Contact Centre, Operations, Marketing, Sales, Digital, Customer Interactions, Tech, and the Daily Banking tribe.
Analyse moments of truth and monitor customer feedback.
Identify opportunities for product, process, and service improvements.
Map, document and continuously improve customer journeys and processes to enhance efficiency and improve customer experience (CX).
Lead agile delivery of initiatives.
Ensure continuous improvement in systems and processes.

What we’re looking for

7+ years’ expertise in marketing, product management, and/or digitisation
7+ years’ experience in product and digital experience
Experience in leading or influencing product, channel, and customer journey changes for improved digitisation, innovation, and customer experience
Professional experience in process improvement, organisational redesign, transformation, requiring analytical skills
Customer-centric approach in solutions
Agile environment capabilities
Excellent communication skills
Extensive stakeholder management skills
Excellent analytical skills for data-driven decisions

What’s in it for you?

Discounted ING Health Insurance
An additional Rest Day to support your wellbeing
An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

Need more?
Contact Rachel Yuen on rachel.yuen@ing.com

Applications close 9 June 2025

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.