Job Description

WB Client Services – Account Manager/ Connectivity Expert (m/f) – Wholesale Banking Operations (COO) - Fixed-Term Contract 1.5 months

ING Luxembourg - Wholesale Banking Client Services are looking for an Account Manager/ Connectivity Expert (m/f).

As an Account Manager/ Connectivity Expert (m/f), your main tasks will be to :

•    Manage a portfolio of clients in collaboration with the Relationship Managers

•    Manage the connectivity channels of the clients (set-up and maintenance) of tools as such as Swfit, IBP, Ebics, …

•    Ensure the day-to-day banking follow-up of clients by providing them a daily support (analysis, data management, client events, research, manage the entry into relations with new clients, follow up on payments, respond to clients' expectations and needs via telephone and email….)

•    Follow-up and monitoring of the transactions of our clients (KYT)

•    Ensure a smooth and safe management of clients’ data

•    Build a strong collaboration within the team and other departments to serve the clients’ needs

•   Respect and improvement of the processes

•   Identify sales-leads and develop cross-selling of products such as electronic banking, foreign exchange, etc


Your profile:

Competencies / Behaviour:

•    Good team spirit

•    Risk Management oriented
•    High level of communication
•    Commercial skills

•    Good administrative organization
•    Autonomy and proactivity

•    Adaptability

•    Solution-oriented

•    Proficiency in computer and office automation tools, in particular Word, Excel, Outlook, Internet and PowerPoint

•    Good knowledge in KYC (Know Your Customer)

•    Knowledge in E-banking tools and connectivity

Experience:

•    Studies in Economics/ Banking or Customer Service
•    A first experience in the banking sector or Customer Service will be considered as an asset

 Languages:

•    Fluency in French and in English is mandatory