WB Client Services – Account Manager/ Connectivity Expert – Wholesale Banking Operations (COO) - Fixed-Term Contract 1.5 month

REQ-10124146
02/11/2026
Customer Loyalty
Luxembourg, Luxembourg
ING Bank

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Job Description

WB Client Services – Account Manager/ Connectivity Expert (m/f) – Wholesale Banking Operations (COO) - Fixed-Term Contract 1.5 months

ING Luxembourg - Wholesale Banking Client Services are looking for an Account Manager/ Connectivity Expert (m/f).

As an Account Manager/ Connectivity Expert (m/f), your main tasks will be to :

• Manage a portfolio of clients in collaboration with the Relationship Managers

• Manage the connectivity channels of the clients (set-up and maintenance) of tools as such as Swfit, IBP, Ebics, …

• Ensure the day-to-day banking follow-up of clients by providing them a daily support (analysis, data management, client events, research, manage the entry into relations with new clients, follow up on payments, respond to clients' expectations and needs via telephone and email….)

• Follow-up and monitoring of the transactions of our clients (KYT)

• Ensure a smooth and safe management of clients’ data

• Build a strong collaboration within the team and other departments to serve the clients’ needs

• Respect and improvement of the processes

• Identify sales-leads and develop cross-selling of products such as electronic banking, foreign exchange, etc

Your profile:

Competencies / Behaviour:

• Good team spirit

•    Risk Management oriented
•   High level of communication
•   Commercial skills

• Good administrative organization
• Autonomy and proactivity

• Adaptability

• Solution-oriented

• Proficiency in computer and office automation tools, in particular Word, Excel, Outlook, Internet and PowerPoint

• Good knowledge in KYC (Know Your Customer)

• Knowledge in E-banking tools and connectivity

Experience:

• Studies in Economics/ Banking or Customer Service
• A first experience in the banking sector or Customer Service will be considered as an asset

Languages:

• Fluency in French and in English is mandatory

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Inès Laghouati

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.