Customer Journey Expert - Product Management III

Ready for Your Next Challenge? Join Us as a Digital Customer Journey Expert for Private Individual Onboarding!

Location: Brussels (Marnix or CSM building)
Work Schedule: Full-time | Up to 50% remote
Job Level: 16
Hiring Manager: Arnaud Schreuer
Team: Sphinx Squad – Private Individual Onboarding

Are you passionate about customer experience and obsessed with data?

Do you have a natural affinity with technology and love collaborating with many different teams?
If yes, this role is made for you!

Why This Role Is Exciting

• You’ll shape the future of digital onboarding for ING’s retail clients.

• You’ll work at the intersection of customer experience, data analytics, and technology.

• You’ll collaborate with dynamic squads and multiple stakeholders across the bank.

• You’ll have a direct impact on one of ING’s strategic priorities: seamless, mobile-first onboarding.

Your Mission

As a Digital Customer Journey Expert, you will:

• Design and optimize customer-centric onboarding journeys.

• Use data insights and dashboards to drive decisions and measure success.

• Bridge business and IT, ensuring smooth delivery of digital solutions.

• Document processes, manage dependencies, and perform end-to-end testing.

What We’re Looking For

Must-Haves:

• CX mindset and passion for customer experience.

• Data-driven approach and strong analytical skills.

• Ability to create and interpret dashboards.

• Knowledge of IT landscape and understanding business-to-IT complexities

• Familiarity with ING back-office applications (Easyweb/Onepam).

• Excellent stakeholder management and communication skills.

Nice-to-Haves:

• Experience with Adobe Analytics and tagging measurement plans.

• Testing capabilities and project management experience.

• Knowledge of onboarding processes (customer data, KYC, product opening).

What’s In It for You

• Be part of a strategic transformation in digital banking.

• Work in a fast-evolving, innovative environment.

• Grow your skills in data, tech, and customer experience.

• Expand your internal network and collaborate across departments.

• Contribute to ING’s mobile-led and growth strategy and make a real impact.

Curious? Motivated? Ready to make things happen?
👉 Apply now and help us create the dream onboarding journey for our customers!