Customer Journey Expert - Open Banking Platform

Are you excited about developing cutting-edge digital platforms? Then come join ING’s Open Banking program and help us grow developer.ing.com into a leading multi-sided platform!

We redefine banking. What about you?

ING’s purpose is to empower people to stay a step ahead in life and in business. To continue doing this in a world that is changing quicker than ever before, we need to be where our customers are - on digital platforms. Our own and those of others. Offering a uniform, differentiating ING experience that is instant and borderless. What will our digital future look like? We’re building it right now. And that’s where you come in.

Your work environment

You work in ING’s Open Banking area, created to deliver ING’s Open Banking strategy. Open Banking evolves around Application Programming Interfaces (APIs): a way to easily open-up capabilities and share data. We believe it will help ING to accelerate innovation and collaboration with partners, clients and platforms to improve customer experiences and create new business models. Key to success is our developer portal at developer.ing.com which enables parties to connect and create value in an easy, secure and scalable way.

As a Customer Journey Expert you are responsible for part of Open Banking platform - an enterprise-wide platform capability that supports secure and scalable exchange of data and digital capabilities between ING and our clients and partners.

Your key responsibilities

• You are the lead CJE for specific user journeys and platform capabilities.
• You define business requirements in alignment with stakeholders.
• You co-create, define the value proposition, the product strategy and the roadmap.
• Together with the platform engineers, business analyst and architect you create and enhance the platform capabilities that enable API Consumer and API Producer Journey to increase API adoption and derive value from data for today’s and tomorrow’s use cases.
• You work with UX designers to build user flows and design pages and new features.
• You work with development teams to make your ideas a reality and have a strong ability to communicate requirements and explain your decisions.
• You manage and contribute to the product backlog of multiple scrum teams.
• You actively engage with your (potential) users – API Consumers and API Producers - to identify opportunities and requirements. You apply aspects of design thinking to understand their needs, generate ideas and validate solutions.
• You are the first line of defence and work with risk, compliance and legal stakeholders to identify, assess and manage risks. You apply risk control strategies to manage risks.
• You coordinate UATs for solutions you came up with.
• You design and implement business processes.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. 

You are passionate about product innovation in financial technology and able to connect business and IT. Experience with establishing a product vision & roadmap to determine priorities and next steps (think first, act later). You are strong in stakeholder management and communication. Experience with communicating the vision, strategy and findings in presentations to various stakeholders. A true a self-starter. You take it on and make it happen thanks to your ‘can do’ attitude, persistence and excellent planning and organisational skills. You love the unknown and want to work in a fast-paced Agile environment. You like to challenge the status quo and are eager to propose creative solutions to complex problems.

Furthermore, you have/are:

• Current residency in the Netherlands.
• Master’s degree or similar.
• 3+ years of relevant work experience as Project Manager / Product Owner / Product Manager in the field of technology platform.
• Able to understand abstract concepts and processes like IT architecture, release management and UAT.
• Familiar with complex IT landscapes. Knowledge of API technology (REST/JSON), OAuth, sandbox testing and PKI/certificates/TLS is a plus.
• Expert in business process design and familiar with tools and concepts like ARIS, KPI, SLA, RACI and continuous improvement.
• Expert in understanding customer needs and translating them into new solutions. Proven track-record in translating user / engineer feedback into actionable insights to drive product improvements and enhancements.
• Experienced in creating seamless and personal customer journeys and are excited to apply these in the context of our Open Banking platform. Experience with API management products to build, manage and secure APIs is a plus.
• Excel in risk management and can work effectively with risk parties to get go-live approvals.

Rewards & benefits 

We offer a position in a dynamic, international environment, providing an exciting challenge for people with an entrepreneurial attitude. We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience
• 12-month contract with view to extend
• 36 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Want to apply directly?

Upload your CV and motivation letter by clicking the “Apply” button. 

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!