GMIM - WarRoom Support

We are seeking a highly skilled and motivated Tooling Resource to join our Global Major Incident Management team. The ideal candidate will be responsible for developing, maintaining, and optimizing tools and automation processes that are critical for the efficient operation of our war room during major incidents. This role requires a proactive individual with a strong technical background and excellent problem-solving skills.

Key Responsibilities:

• Tool Development and Maintenance:Design, develop, and maintain tools that support incident management processes.

• Automation:Implement automation solutions to streamline workflows and improve response times during major incidents.

• Monitoring and Reporting:Develop monitoring tools and dashboards to provide real-time visibility into incident status and metrics.

• Collaboration:Work closely with the Major Incident Management team to understand their needs and provide technical support.

• Documentation:Create and maintain comprehensive documentation for all tools and automation processes.

• Training:Provide training and support to team members on the use of tools and automation solutions.

• Continuous Improvement:Identify opportunities for process improvements and implement solutions to enhance the efficiency and effectiveness of the war room operations.

Qualifications:

• Education:Bachelor's degree in Computer Science, Information Technology, or a related field.

• Experience:Minimum of 10 years of experience in tooling and automation, preferably in an incident management or IT operations environment.

• Technical Skills:Proficiency in scripting languages (e.g., Python, PowerShell), experience with automation tools (e.g., Ansible, Jenkins), and familiarity with monitoring tools (e.g., Kibana, Grafana).

• Problem-Solving:Strong analytical and problem-solving skills with the ability to troubleshoot complex issues.

• Communication:Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.

• Team Player:Ability to work effectively in a collaborative team environment.

Preferred Qualifications:

• Certifications:Relevant certifications such as ITIL, Certified Automation Professional (CAP), or similar.

• Experience:Previous experience in a major incident management role or war room environment.

• Knowledge:Familiarity with IT service management (ITSM) tools and practices.

Why Join Us:

• Impact:Play a crucial role in ensuring the smooth operation of our war room during major incidents.

• Growth:Opportunities for professional development and career advancement.

• Culture:Be part of a dynamic and supportive team that values innovation and collaboration

​Rewards & benefits

We want to make sure that you can strike the right balance between your career and your private life. You can

find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:
• 24-27 vacation days depending on the contract
• Pension scheme
• 13th-month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues
• Work Agile, so new ideas come to life faster

About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people
with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge
of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you
want to be surrounded by progressive, inspiring, diverse, supportive colleagues? Then there is no better place to invest
your talents than at ING. Join us. Apply today.