IT Chapterlead Dev IT Area Customer Data

REQ-10093316
09/04/2025
IT Engineering
Amsterdam, Netherlands
6.176,35 - 9.871,23
ING Bank

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About ING

At ING, we're more than just a bank. We're a global organization committed to empowering people to stay a step ahead. With over 60,000 colleagues serving 38 million customers across 40 countries, we're driving innovation and making a positive impact on people and the planet. We believe in giving our professionals the autonomy to create meaningful progress and develop cutting-edge technological solutions.

About Customer Data

The products and services of Customer Data are essential for the everyday financial needs of our customers. Without access to data of our customers for all customer journeys in the bank, customer cannot see their data, perform a transaction on their (current) account, close a mortgage or get a business loan; all journeys would fail without access to data of our customers. To ensure our customers are in control, we also enable a smooth administration of their personal data (name, address, etc) and the roles and mandates. We do so for businesses and private individuals.

Therefore, one can truly state: the products and services from the Customer Data are at the oxygen of all customer interactions with the bank.

The Role

We are looking for an experienced and passionate Chapter Lead to join the Customer Data IT Area. As a Chapter Lead, you will lead a group of highly skilled engineers, primarily focused on DEV engineering, while also driving technical excellence, innovation, and continuous improvement within your domain. You will play a crucial role in ensuring the stability, reliability, and performance of IT services while fostering a culture of learning and collaboration within your chapter.

In this role, you will split your time between people leadership, technical expertise, and contributing hands-on to the engineering efforts within the squads. You will guide, coach, and develop your chapter members, ensuring they have the right skills and mindset to thrive in a fast-paced DevOps environment.

What You’ll Do

As a Chapter Lead, you will be responsible for:

Leading a chapter of Java and Scala engineers, setting high standards for engineering excellence, and ensuring knowledge sharing and collaboration.
Coaching and mentoring chapter members to help them grow both technically and professionally.
Ensuring high reliability, security, and operational compliance of IT services in the Customer Data IT Area.
Working closely with different Leads to align on strategy, priorities, and technology roadmaps.
Driving automation, monitoring, and resilience engineering best practices within your chapter and squads.
Supporting and improving CI/CD pipelines, virtual machine and container architectures, and IT risk compliance efforts.
Recruiting and onboarding new talent to build a high-performing chapter.
Staying up to date with the latest technology trends and ensuring ING leverages industry best practices in IT engineering.

Who You Are

We are looking for a leader who has a strong technical background in engineering and a passion for developing people. You should be able to balance hands-on technical contributions with leadership responsibilities.

Proven experience in software engineering, Api building, functional programming, and IT operations.
Strong affinity with infrastructure, automation, monitoring, and CI/CD principles.
Experience with building reliable and resilience systems.
Solid understanding of IT risk and compliance frameworks, with experience driving operational compliance initiatives.
A passion for coaching, mentoring, and developing engineering talent.
Strong communication skills and the ability to collaborate effectively with stakeholders at different levels.
A continuous improvement mindset, always looking for ways to optimize and innovate IT services.
Experience working in an Agile/DevOps environment.
Experience as engineering lead is a pre (responsible for IT delivery, build strong IT solutions, balance between IT health and new functionality)

Rewards and Benefits

We want to ensure you have the right balance between your career and personal life. You can find out more about our employment conditions at https://careers.ing.com/en/benefits-NL

The benefits of working with us at ING include:

24-27 vacation days depending on contract.
A gross salary between € 5212- €9871
Pension scheme.
13th month salary.
Individual Savings Contribution (BIS), 3.5% of your gross annual salary.
8% Holiday payment.
Hybrid working model, blending home and office collaboration.
Personal growth opportunities and challenging work with endless possibilities.
An informal working environment with innovative colleagues.

About us

With 60,000 employees and operations in approximately 40 countries, ING offers endless opportunities for those who want to make an impact. If you are driven, innovative, and eager to shape the future of learning and development in a leading global bank, join us!

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Malgorzata Witczak

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.