Customer Journey Expert – Transaction Reporting

Your work environment

Financial Markets (FM) is the Bank’s gateway to the professional markets around the world. Our primary function is to service the needs of ING’s clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets and specialist expertise in selected emerging markets and products.

The Transaction Reporting Enhancement Program (‘TREP’) is a strategic program within FM. Program goal is to redefine and optimise the way that ING reports transactions for multiple regulations, such as MiFIR, EMIR, SFTR, MMSR and others. The program has just reached its first go-live (EU-MiFIR reporting); the coming years the scope in terms of asset classes and regulations will be extended.

Your role

We are looking for an ambitious and pragmatic team player to strengthen our team of customer journey experts focusing on Transaction Reporting.

As a Customer Journey Expert (CJE):

• You will combine market and system knowledge, product management, and business expertise to take a leading role in successfully delivering change initiatives
• You will be the interfacing function between various stakeholders (trading, sales, Ops, IT, markets, and software vendor partners) to understand the challenges and identify how technology and process can be used to solve them
• You will represent the voice of the business to the delivery squads

Your key responsibilities

• Support efficient change by providing impactful analysis on cross domain, end-to-end, complex environments
• Maximises business value by providing clear and developer-ready content for user stories (what is needed, for whom and why) in the squad backlog in AZURE and facilitate alignment of the delivery teams (how) with the businesses/user groups to ensure a strong focus on timely & good quality delivery
• Translate and explain the “What” so that the IT engineers can determine the appropriate “How”
• Structure, simplify and solve issues on processes and systems. Participate/Lead end to end refinement and solution design sessions
• Works independently and ensures that implications of decisions are thought through and get addressed
• Keep track of and analyze market and competition developments
• Creates an environment of open dialogue that encourages expertise development through collaboration and idea-sharing, in which colleagues take responsibility, help each other to be successful and remain a step ahead
• Establishes and maintains strong (sustainable) relationships with key stakeholders, focused on a clear understanding of their challenges and opportunities. Also, to identify business opportunities to drive revenue and improve product offerings
• Trains and coaches involved parties, ensuring understanding, adoption, and proper implementation of proposed solution(s)
• Accumulates and collects knowledge, keeps it up to date and makes it accessible for re-use. Takes initiatives for sharing knowledge

Your key deliverables

The TREP CJE team is responsible for the following deliverables:

Q3 2026

• Delivery of MiFIR reporting of FX multi-leg products
• Data mapping for Equity products

Q4 2026

• Analysis of MMSR, SMMD and Euribor products
• Data mapping of Commodity and Equity Derivative products for MiFIR
• Delivery of MiFIR reporting of Rates and Credits products
• Extend Control Framework for added products
• Extend Data Model for added products
• Delivery of Data Management PCS key controls

Q1 2027

• Delivery of MiFIR reporting of Equity products
• Delivery of MiFIR reporting of Commodity and Equity Derivative products
• Data mapping of MMSR products
• Data mapping of SMMD products
• Data mapping of Euribor products
• Extend Control Framework for added products
• Extend Data Model for added products

N.B. Individual assignments between CJE’s will be based on the skills and profile of the selected candidate.

Who are we looking for?

A professional with a talent for taking it on and making ithappen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

As Customer Journey Expert for TREP you will also need:

• Completed a bachelor’s degree;
• 5+ years background in Financial Markets and/or Treasury;
• 2+ years content experience with Regulatory Transaction Reporting;
• Experience in Risk Management is a plus;
• Experience with working in Agile/Scrum is a plus;

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• A competitive salary aligned with your skills and experience

• 25-28 vacation days depending on your contract

• Pension scheme

• 13th month salary and 8% holiday allowance

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• Flexible working hours and hybrid working options

• A mobility card: choose your mode of transport for commuting each day, with free public transport on weekends.

• Personal growth and challenging work with endless possibilities

• An informal working environment with a diverse group of innovative colleagues

About us
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Discover what we do and what we can offer you.

Questions
Please visit our Frequently Asked Questions section to find some answers on questions you might have. 

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button