Customer Journey Expert - Customer Data - New Banking Platform

REQ-10101159
02/09/2025
Customer Journey
Brussels, Belgium
ING Bank

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A day in the life of a Customer Journey Expert – Customer Data – NBP

Design and monitor the Customer Data landscape transformation in the New Banking Platform.
Take an active part in the implementation of differentiating New Banking Platform initiatives, tools, and processes of Customer Data.
Formulate viable solutions and initiatives, align on impact with other Tribes, CLT business.
Collaborate closely with IT engineers as one team, to make the transition a success.
Make sure the UX and EX benefits of the program.
Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself. You strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

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Questions? Just ask
Romina Longo

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.