Business Control Specialist - Third Party and Intragroup Management @ING Bank (Temporary 1 year)

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

Your mainly work activities will focus on the coordination of Business Lines Contract Owners/Service Receivers providing support on implementing and monitoring the internal outsourcing processes and acting as a linking pin for all stakeholders involved, enabling an effective and efficient outsourcing risk management in their processes and day-to-day activities.

Your day to day

• Coordinate the outsourcing process by implementing the procedure requirements at local level, ensure that the proper identification of risks and self-assessments is done for new and existing contracts (3rd parties and Intragroup) and approved by the relevant Committee.

• Provide specialist advice on the interpretation and application of policies and procedures, resolving complex or contentious queries and issues and enabling others to take appropriate actions.

• Guide and provide operational support to the local contract owners on ensuring providers compliancy with the ING applicable Minimum Standards by facilitating coordination and cooperation between stakeholders and relevant subject expert matters on outsourcing related activities; field visits to providers may needed in order to verify the implementation.

• Facilitate outsourcing risk assessments and due diligence activities in line with the procedures in place.

• Ensure the timely and proper documentation registration in relevant applications, including also the data quality on it.

• Ensure registration and continuous status update of the internal roadmaps activities trackers.

• You closely monitor the allocated outsourcing portfolio compliancy, inform and support contract owners for implementing remedial actions; perform timely follow-up and escalation when case

• Actively participate to designing and implementation/execution of annual calendars for outsourcing related activities.

• Perform and/or facilitate gap analysis, risk assessments and monitoring the remediation of gaps related to allocated new/revised global policies, internal ING documents and regulatory requirements.

• Enhance close cooperation with all contract owners, subject matters experts and 2nd Lines involved in the outsourcing processes, following internal and global procedures.

• Prepare draft reporting and communications for various key stakeholders (contract owners, subject expert matters and senior management).

• Manage ad-hoc requests for data analysis and system process flow analysis in order to support business and management on reaching non-financial risk compliancy.

• Actively participate on the global TIPM community calls raising structural issues linked to the outsourcing process and/or sound on global frameworks.

• Continue focus on efficiencies and propose/implement improvements.

What you bring to the team:

• You have at least a Bachelor level of education.

• Minimum 2 years of experience in non-financial risk identification or outsourcing management related activities.

• You're an effective communicator winning the trust of team members, internal customers and external suppliers.

• You are able to communicate in a clear way the why, what and when.

• You have a very good command of the English language, both verbally and written (mandatory).

• You have the ability to adapt quickly to a changing environment, juggle competing priorities and combine a sense of urgency with due care and attention to details; you are a hands-on type of person.

• You take initiative, pro-actively picking up tasks for optimizing outsourcing processes keeping continuous focus on efficiencies while equipping others on handling day to day tasks effectively on their own.

• You have good understanding of Risk and ING, as well as of the drivers of our business.

• You get personal satisfaction from analyzing problems, delivering solutions and always looking for opportunities to improve to business processes.

• You are organized and can provide structure and maintain focus on the full picture having ability to prioritize, manage workload efficiently and being flexible to react to changing priorities and managing complexity.

• Engage effectively with multiple stakeholders and respond with well-balanced, win-win solutions.

What we offer

• Impactful work in a fun and collaborative environment.

• Open-concept offices designed for both team work and relaxation.

• Corporate events and social gatherings.

• Hybrid way of working with flexible working schedule and short week options.

• Monthly budget on Benefit platform.

• Extra annual leave days depending on the total length of working experience.

• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications.

• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments.

• Context to make an impact through Sustainability and Corporate Social Responsibility projects.