GMCR Product Manager

ING Hubs Poland is hiring!

We are looking for you, if you:

• have Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field,
• have experience of minimum 5 years in a product management, operations, or infrastructure-related leadership role, preferably in the financial sector or a highly regulated environment,
• have strong understanding of IT operations, incident management frameworks, monitoring tools, and automation strategies,
• have proven expertise in leading cross-border or multi-site integration projects, ideally involving control room or command center environments,
• have demonstrable ability to analyze complex operational incidents and synthesize actionable improvement plans,
• have excellent verbal and written communication skills in English; proficiency in Dutch, Polish, or Spanish is an asset,
• have strong stakeholder management, influencing, and negotiation capabilities,
• have willingness and being able to travel at least quarterly to the other GMCR locations, including additional ad hoc visits if needed. 

English- C1

You'll get extra points for:

• experience working in a dynamic, multicultural environment,
• willingness to work in collaborative, innovative culture focused on continuous improvement and professional growth. 

Your responsibilities:

• strategic leadership: Define and evolve the GMCR vision and roadmap in alignment with ING’s global infrastructure strategy and security standards,
• integration Management: Lead the continuous integration of local Master Control Rooms into the GMCR, standardizing operational procedures, monitoring systems, and communication protocols,
• incident Management & Analysis: Drive the ongoing enhancement of incident detection, response, and resolution processes. Champion data-driven analysis and continuous improvement to reduce incident impact and recurrence,
• stakeholder Engagement: Collaborate effectively with country-level teams, IT operations, security, business continuity, and third-party vendors to ensure streamlined operations and knowledge transfer,
• service Excellence: Set, refine and monitor key performance indicators for incident management (such as first-time-right and first-time-fix), system integration, and customer satisfaction, ensuring the highest standards of operational reliability,
• change Management: Lead and support change initiatives across the three GMCR locations, ensuring adoption of best practices and alignment with global standards,
• communication: Serve as the key communicator and ambassador for the GMCR, facilitating updates, reporting, and transparency across ING’s organization,
• mentoring and coaching of GMCR team members, fostering a culture of innovation, accountability, and continuous learning. 

Information about the squad:

ING is a global financial institution with a strong European base, offering banking services through a network that connects millions of customers across the world. As part of our ongoing commitment to operational excellence and technological advancement, we are seeking an experienced and visionary Product Manager for the Global Master Control Room (GMCR) within ING Global Infrastructure. 

The GMCR operates as the central nervous system of ING's digital infrastructure, overseeing, coordinating, and continuously improving the incident management and monitoring landscape across the organization. Strategically positioned in the Netherlands, Poland, and Spain, the GMCR is growing by integrating regional Master Control Rooms into a unified, responsive, and robust global oversight function.

The role naming convention in the global ING job architecture will be "Product Manager III”.