Analyst

ING Customer Operations in Australia is a supportive and dynamic team delivering innovative financial lending products which are at the forefront of digital banking in Australia.

The Settlements Analysts primarily deliver processing and support services to ING Customer Operations and its third-party Brokers in Residential and Commercial mortgages, variations, credit administration, savings applications, securities, reconciliations, payments and settlements. They carry out clerical
activities, data processing, Customer validation, reporting and account maintenance. They must be honest, prudent and act responsibly because they play an integral role in contributing to ING Customer Operations’ success.

Key accountabilities:
• Uphold ING Hubs B.V. Philippine Branch's service delivery guidelines ensuring that all Mortgage Settlements processing is completed and processed within the agreed timeframes as well as quality requirements.
• Assist stakeholders in ING Australia in the finalization of approvals when all outstanding conditions and requirements have been met in accordance with bank policy and procedure.
• Provide outstanding customer service to stakeholders in ING Australia which will impact ING Customers, Credit Assessors and Brokers (especially with enquiries).
• Consistently meet SLAs and internal KPIs to achieve operational excellence in mortgages, variations, settlements, savings, daily Banking, processing, reconciliations or payments; and
• Comply with all ING policies and procedures (especially ING’s Know Your Customer [KYC], fraud
prevention, regulatory compliance and risk) to avoid unacceptable operational risk.