VP, Sector Support - Data and Operational Excellence

REQ-10092420
20/03/2025
Customer Operations
Singapore, Singapore
ING Bank

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ING Wholesale Banking in Singapore

We began operating in Singapore in 1987 where we host the regional Asia Pacific headquarters. With over 300 financial experts, we are the largest wholesale banking branch in Asia. ING stands out in the Asia Pacific region because we go a step further for our customers. We look at things from the client’s perspective which allows us to construct tailor-made solutions to fit the needs of every company we serve. This mentality underpins all our client relations and has produced various prestigious awards.

Data Stewardship

Develop and implement data governance policies and procedures
Ensure data quality and integrity across all data sources
Collaborate with IT and business teams to define data standards and best practices
Monitor data usage and compliance with data governance policies
Conduct data audits and quality assessments
Provide training and support to staff on data management practices
Maintain data documentation and metadata repositories
Identify and resolve data-related issues and discrepancies

Operational Excellence

Creation of workflow charts and dashboards to enable the effective monitoring of operational processes and escalation to senior management
Conduct data analysis and process flows to identify trends, root causes and opportunities for improvement
Leading Sector Coverage involvement in any new process role out
Collaborate with other cross-functional teams to implement process improvements
Drive a culture of continuous improvement and operational excellence within the organisation

Coordination with other stakeholders on various workstreams such as:-

Internal and external audits.
Product Approvals (PARPs)
Risk and Control Self-Assessments
Key Control Testing

Requirements

minimum 5 years relevant experience within banking, financial services, regulatory (financial institutions) or consulting industries
Direct experience in data analytics and/or process optimization projects
Experience working in either an operational excellence and/or data stewardship role with a financial institution.
General appreciation of data governance or data analytics
An ability to communicate effectively with senior clients and stakeholders
Well-developed influencing and interpersonal skills.
Ability to maintain composure under stress
Ability to demonstrate a highly structured thought process
Excellent project management skills
Strong solution finding ability
Team player
Strong learning agility
Strong time management and prioritization capabilities

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Syeulgi Choi

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.