Channels Set-up Specialist

REQ-10099992
04/08/2025
Customer Loyalty
Slovakia
ING Hubs

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Job description, responsibilities and duties:

Are you data oriented and do you prefer back office type of work? Would you like to be part of a young enthusiastic team of specialists in the 1st banking Shared Service Center in Bratislava? If you are willing to go an extra mile to help your global internal colleagues with data gathering, data entry and processing in order to assure a smooth setup of banking products for ING clients, this will be an opportunity for you.

You will be part of a team within Daily Banking department responsible for administration of client information, implementation of new channels, opening and closing of accounts, and data processing in order to provide the best client experience.
We provide support to internal teams such as customer service account managers and local branches mainly located in The Netherlands and Belgium as well as other countries around technical and functional setup of new channels and related products for wholesale and domestic banking clients. Our team members take responsibility for client´s needs and are willing to go the extra mile by providing effective support and continuous improvement of our client´s satisfaction.

Tasks and responsibilities of Operations Specialist:

• You will help set-up clients on new and existing channels and products and take responsibility for coordination of end-to-end administrative process.
• You will maintain contact with internal colleagues and related departments to keep them informed about the progress of their requests (predominantly via email)
• You will assist internal colleagues (on regional level) to process the data obtained via different channels within internal software to assure that all the necessary data is gathered, entered and processed correctly.
• You will have a chance to suggest and propose process improvements or elimination of manual process steps.
• You will collaborate closely with other Channel Support and Data Entry teams located in GSO Bratislava and colleagues from local branches in English.
• You will have an opportunity to participate on strategic team activities such as organisation and distribution of work, daily routine and rituals to ensure the individual as well as team targets are met.

Personality requirements and skills:

• You are fluent in English - verbal and written.
• You have at least one year of relevant experience.
• Experience in finance, banking or master data administration is an advantage.
• You have technical PC skills.
• You are flexible, accurate, result-oriented and a team player with a positive drive and you go for the joint result
• You feel comfortable in a fast changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
• You are stress-resistant and are able to stay calm in difficult situations, for example, when incidents occur.

Wage (gross)

1 489 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

You build your own working day - flexible working hours and work from home
Daily working time: 7hrs 45min instead of standard 8hrs
Daily refreshments - coffee, fruits, drinks
Fully equipped gym accessible 24 hours / 7 days per week
Game room with unlimited access
Modern designed coffee corner and terrace with the grill spot

WellbeING

Sick leave compensation: up to 80% of the monthly salary
Life insurance contribution: up to 22,14 EUR/per month
3rd pillar contribution: up to 3% from your monthly salary
24/7 external mental health support
Learning opportunities: internal and external learning programs
Regular teambuildings, social events and communities

YOU/family/friends time

Extra 3 PERSONAL days per year
Extra vacation days: up to 10 extra days/per year
We welcome yourING-positive friends: referrals starting from 1000 EUR
150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

Yearly bonus based on your performance and company’s results
Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
Home office contribution: 20 EUR/per month
Discounts from our and your favourite stores: up to 30%
Warm welcome package for your fresh start
Pet friendly office

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.